Michael Barrett | Page 2

Paulding Chrysler Dodge Jeep Ram responded

Hi, thank you so much for your positive comments about Paulding Chrysler Dodge Jeep Ram! If you have any further questions, please give us a call. We're always happy to help!

Paulding Chrysler Dodge Jeep Ram responded

We've not texted you anything from the Service Department. When you came for service last, you opted out of our texting. Can you please let me know what the message content was so I know where it's coming from?

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Paulding Chrysler Dodge Jeep Ram responded

Sorry to hear that there's still an issue going on with your Jeep. It is our goal to fix each car that comes through the first time. However, some things can't be predicted, and there are many variables to the stop/start system that if not malfunctioning at the time of repair, we can't repair. The diagnosis fee is standard for the advisor to tell the customer about in the event the customer decides not to repair. So, far you've not paid anything towards the repair of your start/stop system. Your basic limited warranty expired in Dec 2020. Out of Goodwill and the fact you're a valued customer, we've covered both repairs at no cost to you. Your extended warranty does not cover battery-related repairs. We would like to continue to assist you in getting to a fix for your start/stop issue. We know that car problems can be frustrating, and we want to assist in any way we can. You've opted out of our texting tool when the advisor was trying to follow-up with you, so please just come back at your convenience or text "optin" back to the texting number to contact your advisor.

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy we could provide you with a positive experience! We hope you have a great day!

Paulding Chrysler Dodge Jeep Ram responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out! Take care!

Paulding Chrysler Dodge Jeep Ram responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Paulding Chrysler Dodge Jeep Ram and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Paulding Chrysler Dodge Jeep Ram responded

Hi Joel, thank you so much for your feedback about Paulding Chrysler Dodge Jeep Ram! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We're thrilled to hear that we continue to meet your service expectations every time. We're looking forward to your next visit with us. Take care!

Paulding Chrysler Dodge Jeep Ram responded

Hello, thank you so much for your kind words about your experience here at Paulding Chrysler Dodge Jeep Ram. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thank you again for your valuable feedback. Our team is available should you require any extra help. Take care!

Paulding Chrysler Dodge Jeep Ram responded

Hi, we're glad to hear our staff took such great care of you! Here at Paulding Chrysler Dodge Jeep Ram we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!