Michael Baus

I’m leaving this review as a lesson for future buyers, not to complain, but to help others negotiate smarter than I did. I had been working with Randy remotely and was very clear about my target price. not to complain, but to help others negotiate smarter than I did. I had been working with Randy remotely and was very clear about my target price. I live about an hour away, so I didn’t want to make the trip unless there was real flexibility. I was told we couldn’t discuss price further until I came in, but that once I did, we could talk with the owner and potentially get closer to where I needed to be. When I arrived, neither Randy nor the owner I had been told about were there. Instead, I worked with another family member. I test drove the vehicle, pointed out a few imperfections, and tried to continue the price discussion — only to be told immediately that the number on the table was “best and final.” At that point, I asked to speak directly with the owner I had been negotiating toward meeting. I was told he wasn’t available and that the decision would come from someone else instead. That shifted the entire dynamic, because the authority I had been told would help move the deal wasn’t actually present. From a negotiation standpoint, here’s what I learned: • If price is your main concern, get confirmation that the decision-maker will actually be present before you travel. • Don’t assume flexibility will exist once you arrive — sometimes the in-person visit is simply meant to create pressure. • If the conditions change from what you were told remotely, pause and reassess before moving forward. I ultimately chose to complete the purchase because I liked the vehicle and was comfortable enough with the final outcome. But the experience reinforced an important lesson: stick to your process, not just your number. If you’re making a long trip for a vehicle, make sure the people with real authority to move the deal will actually be there when you arrive. More

by ROBERTKROSS Verified Customer Verified Customer

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spirit has always been Very accommodating and very thorough when ever we have needed service.. thorough when ever we have needed service.. More

by loismoore50 Verified Customer Verified Customer

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I had a fabulous buying experience working with Mike and Wendy. They were incredibly knowledgeable, helpful and made the transaction a pleasure. I'm thrilled with my vehicle and thankful for all their hel Wendy. They were incredibly knowledgeable, helpful and made the transaction a pleasure. I'm thrilled with my vehicle and thankful for all their help! More

by JON@REVIVESJ.ORG Verified Customer Verified Customer

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AMAZING TEAM! EVERYONE WORKED TOGETHER TO GIVE US THE BEST EXPERIENCE AND SMOOTHLY TRANSACTIONS! AN AMAZING JEEP REDEGADE TRAILHAWK NOW BELONGS TO US! YAY US!!!!!! EVERYONE WORKED TOGETHER TO GIVE US THE BEST EXPERIENCE AND SMOOTHLY TRANSACTIONS! AN AMAZING JEEP REDEGADE TRAILHAWK NOW BELONGS TO US! YAY US!!!!!! More

by W.hiller401 Verified Customer Verified Customer

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Everyone was amazing! From the time we came in until the time we picked up our vehicle! From the time we came in until the time we picked up our vehicle! More

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We had a great experience! Everyone was helpful, efficient, and friendly. We will definitely be back! Everyone was helpful, efficient, and friendly. We will definitely be back! More

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I always have a wonderful experience when I go to Spirit dealership all the staff are friendly and honest and welcoming! dealership all the staff are friendly and honest and welcoming! More

by Angela Verified Customer Verified Customer

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Great customer service and follow up. Salesman Fred was great and Angelo in fiance also Salesman Fred was great and Angelo in fiance also More

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Easiest order and delivery transaction I’ve ever had thank you to Mike and Mac! Great group here no haggling right to the point deal. thank you to Mike and Mac! Great group here no haggling right to the point deal. More

by RFLECK13 Verified Customer Verified Customer

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I love spirit! They are always so friendly and accommodating! I would not use any other dealership ! They are always so friendly and accommodating! I would not use any other dealership ! More

by leiarapattoni Verified Customer Verified Customer

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