Michael Baus | Page 7

3/7/2025 The service department here is terrible. Took my 2014 Ram 1500 for an issue with the air-ride suspension losing air. Prior to appointment they told me they charge $175.00 diagnostic fee and Took my 2014 Ram 1500 for an issue with the air-ride suspension losing air. Prior to appointment they told me they charge $175.00 diagnostic fee and any repairs would be taken from the fee. I agreed but called Performance Dodge to check their fee ($160). Spirit was closer and more of a convenience so I took it there. Gave them a list of what I was having issues with (both rear turn signals, brake light out, needed an oil change, and the issue with a ride). I explained that I recently had the compressor replaced for the air-ride, I also explained that I felt the turn signal issue was something in the steering column since it occurs when I am turning the wheel. They responded with their recommendations from their inspection that included a new battery, new tail light assembly and a new air filter totaling over $1000. I was told they could not duplicate the issues with the turn signal or the air-ride leak. I get it sometimes you take a vehicle to get fixed and it’s not doing what it does when you are operating it yourself. I declined all recommendations because I can do that work myself for half the price. I asked them to drive the vehicle for about 15-20 miles on bumpy roads or the highway. Phone call back was they drove it for 19 miles and could not duplicate it still. So 3 days later I take my truck for a 20+ mile drive on the highway and the air-ride fails again (And the turn signals while turning continues to go out). So I call back and spoke with Myke who I was dealing with from the beginning and he told me he can’t accommodate having a mechanic tied up that long to drive my vehicle around. I told him that all I needed to hear and I would take it to Performance and he hung up on me. This place is totally unprofessional and a rip off. I would not recommend buying any cars from Ron Baus or having his staff attempt to fix your vehicle. More

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Have been a customer there since the eighties. Always received prompt professional service on every visit. Always received prompt professional service on every visit. More

by clay25 Verified Customer Verified Customer

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We had a very good experience working with Eduardo, Mike Baus and everyone at the dealership. They were very professional and the whole buying process was quick and easy. Baus and everyone at the dealership. They were very professional and the whole buying process was quick and easy. More

by dougtrani Verified Customer Verified Customer

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It was a very very nice experience. Michael Junior was absolutely awesome. Also the staff was so friendly and helpful. Michael Junior was absolutely awesome. Also the staff was so friendly and helpful. More

by DONNAGRECCO Verified Customer Verified Customer

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Spirit always does a fantastic job at everything they do! they operate in excellence! great! they operate in excellence! great! More

by missionteens Verified Customer Verified Customer

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I have dealt with Spirit for many many years. They have helped me in the past get into wonderful vehicles. They all made it so much easier than I expected. My car salesman Fred, was amazing & tal They have helped me in the past get into wonderful vehicles. They all made it so much easier than I expected. My car salesman Fred, was amazing & talked to me like a friend and made me feel comfortable and was so helpful! Mike and everyone else was absolutely amazing also! I am very lucky to have my to have them help me get into wonderful vehicles. They are ALL Great! 😊 More

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Been buying from Spirit for 10 years, friendly people to do business with, great place to do business with do business with, great place to do business with More

by william1789 Verified Customer Verified Customer

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We think this dealership is the best. Our family has been buying cars at Spirit through the years because the excellent customer service. Our family has been buying cars at Spirit through the years because the excellent customer service. More

by April Verified Customer Verified Customer

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I or my Dad back in 1994 have been loyal and faithful customers here for 30 years and it’s the best customer service any customer can get anywhere and I mean that from my heart Ron and Mike Baus know how customers here for 30 years and it’s the best customer service any customer can get anywhere and I mean that from my heart Ron and Mike Baus know how to treat people They are truly schooled in customer service and great genuine people along with the entire staff at Spirit thx Eugene Mattioli More

by GENEMATTJR Verified Customer Verified Customer

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These guys always do s fantastic job. And take care of us, integrity to the utmost And take care of us, integrity to the utmost More

by missionteens Verified Customer Verified Customer

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