Michael Bowthorpe | Page 6

Honest quality friendly service with years of experience and guaranteed my loyalty for years to come and guaranteed my loyalty for years to come More

by lgtcrump Verified Customer Verified Customer

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The service department was very difficult to deal with. It took me taking my truck to them three or four times to get it finally repaired correctly. The service department manager and his team we're no It took me taking my truck to them three or four times to get it finally repaired correctly. The service department manager and his team we're not communicating, nor were they on the same page about what needed to be done. They would not provide me a loaner vehicle. My brakes began locking up at 50 miles per hour. The situation was very dangerous and the service department supervisor and I had multiple conversations about this over the phone and he still refused to get me in to get my vehicle fixed. I had to take my truck to Firestone to get an outside inspection and opinion and was told that the install of my axles and rear end was installed correctly which was causing the problem of my sensors to go haywire and cause the brakes to lock up. After telling this information to the service department supervisor nothing was done to get my vehicle in due to him reporting that there were no loaner vehicles available. He expected me to pay for a rental car even though it was their fault that my vehicle was still not repaired. Once I finally got it in their shop to be repaired after calling other department supervisors and their director, the service department supervisor insisted that my vehicle was still broken because the parts were defective and it couldn't have been their fault when I have paperwork stating that it's the install that was done incorrectly not a part failure. This was brushed off and they blamed it on the parts manufacturer. My truck has been in their shop already at this point three times. The first time I picked my truck up they broke my seat and then try to charge me to fix something that they had broke. They told me the truck was done, so when I got in the truck the seat wasn't bolted all the way down. Just horrible quality assurance. I must say my truck at this point in time is now running smoothly only after talking to James and Rich from another department. The service department sucks and my experience was horrible. I was placed in the situation where I could have died for my trucks brakes locking up at 50 to 60 mph on I-5. Somehow the service department manager did not think that they should give me a loaner for improperly installing my rear end. I would like to give a big shout out to James and the other manager from sales who took a car off of their lot as a loaner because they realized the importance of the situation. Without them I would have gotten nowhere with the service department manager or his team to not have my son and myself placed in a dangerous situation. I give James and sales manager Rich five stars however I give the service department minus one and only one Star because it finally got fixed. Thank you to Rich and James. More

by Mike Smith Verified Customer Verified Customer

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Dealer refused to try to fix my radio that is always static. Said that that was the way that radio is. I have a 2020 Bolt still under warranty. I spent all day getting from my home to the dealer. Ca static. Said that that was the way that radio is. I have a 2020 Bolt still under warranty. I spent all day getting from my home to the dealer. Came away with a clean car but absolutely no work in the radio. More

by peggyb.island Verified Customer Verified Customer

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Everyone was nice from Salle's to finance, Big shout out to the service team and parts department to the service team and parts department More

by bunz636 Verified Customer Verified Customer

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Fast and efficient. Fair price for the work completed. Friendly and courteous. I will continue to frequent this business Fair price for the work completed. Friendly and courteous. I will continue to frequent this business More

by donaldn Verified Customer Verified Customer

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We come to the Dealership for people like Jason and Mike in the Service Department. They have always seen our concerns through and done the best care. in the Service Department. They have always seen our concerns through and done the best care. More

by juliehanft Verified Customer Verified Customer

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The Service department is top notch! Emma kept me informed the entire time the car was in for repair. She was very friendly and pleasant to deal with. Emma kept me informed the entire time the car was in for repair. She was very friendly and pleasant to deal with. More

by Moversgirl Verified Customer Verified Customer

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I am always satisfied with the service when I have my truck serviced. What u like best is the customer service. truck serviced. What u like best is the customer service. More

by rstgermai2688 Verified Customer Verified Customer

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Parts department assistance greatly appreciated! Service department efficiency and courtesy shuttle were great! Thank You! Service department efficiency and courtesy shuttle were great! Thank You! More

by Deb J Verified Customer Verified Customer

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I've had nothing short of excellent service from this shop and won't hesitate to return for other work I need on my '02 Silverado and '14 Sierra. They've also been courteous and respectful, which, to me shop and won't hesitate to return for other work I need on my '02 Silverado and '14 Sierra. They've also been courteous and respectful, which, to me seems rare these days. More

by John Verified Customer Verified Customer

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