Michael Boyd

Lou Sobh Volkswagen of Athens responded

Thank you for sharing your feedback. We’re sorry to hear about the concerns you experienced shortly after purchasing your vehicle and understand how frustrating that must have been. At Lou Sobh Volkswagen of Athens, we strive to provide transparent communication and quality vehicles for our customers, and we regret that your experience did not reflect those standards. We appreciate you bringing these concerns to our attention, as customer feedback helps us continue reviewing and improving our processes and customer experience. If you would be open to discussing your concerns further, please feel free to reach out to our team directly.