Michael Boyd

Lou Sobh Volkswagen of Athens responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication regarding your vehicle shipment. We understand how frustrating this experience must have been, and we regret that we did not meet your expectations. Please contact our General Manager, Mike Boyd, directly at (706) 247-7992 or mboyd@lousobhvw.com so we can discuss your concerns and work toward a resolution.

Lou Sobh Volkswagen of Athens responded

Thank you for the wonderful review, Juan! We truly appreciate your kind words about our team and your recommendation. Providing exceptional service is our goal, and we're grateful for the opportunity to assist with your automotive needs. Thank you for choosing Lou Sobh Volkswagen of Athens!

Lou Sobh Volkswagen of Athens responded

Thank you for sharing your feedback. We’re sorry to hear about the concerns you experienced shortly after purchasing your vehicle and understand how frustrating that must have been. At Lou Sobh Volkswagen of Athens, we strive to provide transparent communication and quality vehicles for our customers, and we regret that your experience did not reflect those standards. We appreciate you bringing these concerns to our attention, as customer feedback helps us continue reviewing and improving our processes and customer experience. If you would be open to discussing your concerns further, please feel free to reach out to our team directly.