"Just brought my new Mach-E home. Dealing with Chapman..."
Just brought my new Mach-E home. Dealing with Chapman Ford Scottsdale, from introduction on the phone, to salesroom visit and test drive, to sales (Michael Brill) support on many questions, some rather difficult to get an answer, but all got answered with solid and right answers, to delivery went as well as any prior car buying experience, except for one huge hiccup. We did have to sit for over 3 hours waiting for the finance team to figure out how to use the new Options plan Ford offered exclusively for the Mach-E. We expected a couple hours to complete delivery, but it took five, and I mostly blame Ford for not providing adequate materials and tools for the dealers to execute on this new pseudo-lease plan needed to meet federal rules for dealing with electric vehicle tax credit. Those extra 3 hours of sitting and waiting were painful, too painful to give a full five stars, but all else with this purchase was handled with near perfection. My recommendation is to not be the first person at any car dealer to use a new finance option!
"Michael is one of the best sales reps I have worked with..."
Michael is one of the best sales reps I have worked with (and I have bought several cars with different sales people), and he has made it to the top of the list! I came in at 8pm at night, after trying to buy at a different Ford dealership, and was hoping they would help me find the perfect truck that was a gift for my mother's birthday. He did exactly that. He was never pushy, 100% patient with my 8 year old daughter, even considering we were there all the way up to 11pm at night finalize everything. He even gave us snacks and drinks due to the time of night. He, and Chapman, helped make the process smooth and made my mother have the greatest birthday ever. Thank you!
"Mike Brill was a perfect salesman for me. He didn't waste..."
Mike Brill was a perfect salesman for me. He didn't waste time and he listened to what my wife and I need. Then when the vehicle needed to be serviced for a recall he stuck by us every step until ite was completed. Great asset to have! Keep this guy around and you will see me coming back for another vehicle.
"Great service, friendly and professional. Listened to..."
Great service, friendly and professional. Listened to what we were looking for and got us into the vehicle we were looking for. Definitely A+ service
"I have been researching a new truck for over a year...."
I have been researching a new truck for over a year. While Chapman Ford has a large inventory, they didn't have quite what I wanted; Michael Brill was enormously helpful in keeping me up to date on newly arriving inventory and showing me the numerous different configurations of trucks and drivetrains Ford offers. The Chapman Ford management did their best to sell me a truck on the lot for a good price but ultimately I decided on ordering a truck to my exact specifications. Once again, Michael Brill did an outstanding job with helping me through the ordering process. Over the past year and dozens of test drives at multiple dealerships in the valley, he was one of a very few that kept the customer first. Thanks again!
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