Michael Brill | Page 2

Michael Brill has helped our family with multiple vehicles and always has been exceptional! Thank you Michael!!! vehicles and always has been exceptional! Thank you Michael!!! More

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Working with Chapman Ford was by far one of my top experiences through my recent car purchase. From the initial response by Michael Brill, to the follow-up by the internet sales dept. to finalizing th experiences through my recent car purchase. From the initial response by Michael Brill, to the follow-up by the internet sales dept. to finalizing the purchase and signing of the documents, it was a seamless process. More

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Michael was extremely professional. I would highly recommend him for any transaction. he was able to handle all negotiations leaving both parties feeling very satisfied. 10 out of 10. I would highly recommend him for any transaction. he was able to handle all negotiations leaving both parties feeling very satisfied. 10 out of 10. More

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Everyone was very friendly and knowledgeable. it was a great experience. I would recommend them with my friends and family it was a great experience. I would recommend them with my friends and family More

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Dealership tried to push unnecessary and unneeded add-ons at purchase. I of course refused. at purchase. I of course refused. More

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Not pushy! Very relaxing experience. Will recommend to friends. Dealer was very helpful. Thank you. Very relaxing experience. Will recommend to friends. Dealer was very helpful. Thank you. More

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Good place to buy a Mustang. People are very friendly and very knowledgeable.I would buy a new car again from ChapmanFordAz.com to People are very friendly and very knowledgeable.I would buy a new car again from ChapmanFordAz.com to More

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Michael Brill is the man! I appreciate the straight forward approach not lemme check with this guy or this person. He knew where I wanted to be and took care of it. We did ev I appreciate the straight forward approach not lemme check with this guy or this person. He knew where I wanted to be and took care of it. We did everything over the phone, gave me a great price on my trade in and even better price that nobody in town or up north could compete with. Michael Brill and Chapman Ford have earned my business for years to come. Thank you Michael and Chapman Ford Tony Stewart More

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Micheal and the rest of the people at Chapman ford were very helpful and knowledgeable on the vehicle I ended up purchasing. very helpful and knowledgeable on the vehicle I ended up purchasing. More

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Last summer I bought a 2018 Ford 150 F with a lift and a supercharger added on to it from Chapman Ford in Scottsdale Arizona. Mike or Michael B was the salesman who helped me with the purchase. When I went supercharger added on to it from Chapman Ford in Scottsdale Arizona. Mike or Michael B was the salesman who helped me with the purchase. When I went in I told him what I was looking for and wanted in a truck. That is when he kept pushing the Ford 150 I bought onto me. He went as far to take a great deal off the sticker price, throw in a warranty and said the supercharger was the show of it all. Looking back I should have been skeptical of this, because there are only two reasons a car salesman pushes you into a car. One they know it’s not selling or two something is wrong with it. Fast forward about five months later the engine blew in the truck. I had to take the truck into the dealership where I learned they sold me the wrong warranty for my truck. The dealership had to cancel the warranty they sold me and had me sign a new one. Which made them come out of pocket to fix my truck for certain parts. It took them about two months to fix the truck. Once I got the truck back it was worse than when I bought it. It has taken the dealership about eight to ten times to try and fix the truck and they have failed to do so, each times it gets worse and worse. One time I got the truck back and smoke started to come out of the front of the car and the smell of gasoline started to fill the truck. I refused to drive the truck back to the dealership, so they had an employee pick it up. (Which wasn’t safe) This issue happened again two times after that. Around the fifth time of Chapman Ford trying to fix the truck I asked if I could do a straight trade for a different truck since they cannot fix the truck and it’s a safety issue. They told me no and I would be 30,000 upside down on the truck! I explained to them that they couldn’t fix and it’s not safe or reliable. The sales associate did not care. He was only trying to make a sale and started to get extremely aggressive and rude. When I told him if they can’t work a deal with me I would have to contact the Attorney General. This is where he got very upset and called me a liar and asked if I was going to tell the whole truth. Fast forward to now the last time they tried to fix the truck they had to send it to an outside source. About three days later the engine light came on, the truck stated to stale and smell like gas again. I called the service manager and explained the issue to him he was understanding not sure why the issue can’t be fixed. I told him how I wanted to trade the truck straight across since it’s a safety issue and he agreed with me. I know it is not his area to make that decision but is shows that there is an issue. The service department also suggested I take out the supercharger which is the main reason I bought the truck and why it was so expensive. They also suggest I take it out, but I would have to come out of pocket which is very expensive. When my fiancé Hanna Knight called the sales manager Jamie she was off putting and sent over a deal that made absolutely no sense. She said she would take care of the loan for the truck (which wasn’t true) when she sent over the paper work it said we would be upside down 26,000 on our truck and a down payment option of zero down, 15,000, or 25,000 which is ridiculous with an 8.9% interest rate so in total for a 47,000 truck I would be paying over 98,000 dollars at the end of it! Which almost is the cost of both truck put into one. When Hanna asked her she said well your truck lost value that’s how it works, but it’s not because they can’t fix the truck, and sold me a lemon. She tried saying they put their own money into fixing my truck which is a lie. She also told Hanna we won’t get into that in a dismissive manner. They sold me the wrong warranty and had to cover themselves. Chapman ford is shady dealership with no morals. More

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