Michael Brill | Page 2

I contacted Chapman on line and was put in contact with Mr. Brill. My experience with the dealership and Mr. Brill has been outstanding.,,,the best in my 60 years of car buying experiences. Mr. Brill was Mr. Brill. My experience with the dealership and Mr. Brill has been outstanding.,,,the best in my 60 years of car buying experiences. Mr. Brill was kind enough to delivery the new car to me 100 miles away and take my trade-in back to the dealership. Wonderful car purchasing experience. Professional, organized and personal.... L. Brooks More

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I had the pleasure of working with Michael Brill when I came in for a cash offer on selling my 2021 BMW X1 to Chapman Ford. He was able to provide a very fair price for the vehicle and he made the proce came in for a cash offer on selling my 2021 BMW X1 to Chapman Ford. He was able to provide a very fair price for the vehicle and he made the process extremely easy. This saved me a lot of time and stress of not having to pay off the existing loan and selling the vehicle myself. Michael is extremely professional and this was the best experience that I've ever had either buying or selling a vehicle. Thanks Michael! More

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I came into the Chapman Ford dealership and was introduced to Mike he took the time to sit down and find out what I was interested in and then looked online to find some possibilities for me his pa introduced to Mike he took the time to sit down and find out what I was interested in and then looked online to find some possibilities for me his patience was amazing his no pressure sales was appreciated after spending a couple hours test driving cars I told him I needed to go home to think things through and I will get a hold of him the next morning with a decision Following morning I called him with a decision went in and Mike had the car cleaned and ready to go the financing process with Brian was also a very enjoyable experience I would recommend Chapman Ford to anyone and I will thank you gentlemen your service is much appreciated Ted Rippel from Canada More

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Michael was organized and efficient and very professional. Thank you for making the experience stress free and enjoyable. professional. Thank you for making the experience stress free and enjoyable. More

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I bought a 2005 Jeep Rubicon online with 83000 miles. The dealer was very professional and sold what they represented in the description they accepted my offer as well. Michael Brill who was my sales rep The dealer was very professional and sold what they represented in the description they accepted my offer as well. Michael Brill who was my sales rep, did a great job answering questions and addressing any concerns. The GM was also very great to work with.I expressed my concern that since I purchased a vehicle online and had no way to test drive it as I live in Texas and they are located in Arizona, how can I be assured upon receipt that I will have the ability to have resolutions should there be any mechanical problem at time of receipt and a day or two to test the vehicle. He assured me that the dealership will stand behind what they sold me and allow me a reasonable solution if there were a problem. This was how I confidently closed the sale with such great professional courtesy. The Jeep arrived yesterday on 8/30/22 in superb condition of a vehicle 17 years old. The dealer completely detailed the vehicle, including the engine and engine compartment, the gave me a full tank of gas and I was informed by the delivery driver that the Jeep top was brand new from the dealership. My wife and I have taken it on the road in our neighborhood for a superficial shakedown. So far everything works as it should. Today I will test the 4x4 both high and low and also the air lockers that the Rubicon is noted to have as standard equipment. The interior was in excellent condition and had high quality seat covers on the front buckets and rear seat as well. All in all the Jeep for its age is as near new condition as can be expected and we were both elated and relived to finally have it in our possession. From start to finish of sale to delivery it took about two weeks. I found this to be acceptable as we live over 1000 miles from the dealership and had to shop for a reasonable rate for a auto transport company. Diesel Auto Express is who did my delivery and I highly recommend them should anyone need a transport service. They took great care to ensure the vehicle arrived in a timely manner and in the condition it left the dealership. They are an insured and reputable company with dispatchers who can tell you where your driver is and also provide the drivers phone number. This was a plus sines we live remote and wanted the driver to have local road conditions and route options. If you find a vehicle from this dealership that you want to purchase I would proceed with extreme confidence that you will get professional service and treatment. More

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Michael was very attentive and knowledgeable a pleasure to deal with and o look forward to deal with and o look forward More

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When we first started walking around looking Micheal came up to us and from the beginning he was very helpful. he even has been texting with me making sure i find what i want! up to us and from the beginning he was very helpful. he even has been texting with me making sure i find what i want! More

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Michael Brill went absolutely above and beyond to make sure that my dealership experience went as smoothly and was as enjoyable as possible. Chapman may be in the car dealing industry, but they should tru sure that my dealership experience went as smoothly and was as enjoyable as possible. Chapman may be in the car dealing industry, but they should truly pride themselves on their stellar customer service. More

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From initial order through delivery Michael Brill was pleasant and honest. Whenever a question would arise he would try to answer and if he did not have the answer he would find someone who did. There wa pleasant and honest. Whenever a question would arise he would try to answer and if he did not have the answer he would find someone who did. There was never any typical dealer xx one expects. I did have to pay full MSRP and about a $1000 in add on but for a MachE that was expected. The price did increase after the order was submitted but the dealership honored the original price. there was no attempt to increase the price from what was initially agreed to. I was impressed buy Chapman Ford and especially Michael Brill. More

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Just brought my new Mach-E home. Dealing with Chapman Ford Scottsdale, from introduction on the phone, to salesroom visit and test drive, to sales (Michael Brill) support on many questions, some rather d Ford Scottsdale, from introduction on the phone, to salesroom visit and test drive, to sales (Michael Brill) support on many questions, some rather difficult to get an answer, but all got answered with solid and right answers, to delivery went as well as any prior car buying experience, except for one huge hiccup. We did have to sit for over 3 hours waiting for the finance team to figure out how to use the new Options plan Ford offered exclusively for the Mach-E. We expected a couple hours to complete delivery, but it took five, and I mostly blame Ford for not providing adequate materials and tools for the dealers to execute on this new pseudo-lease plan needed to meet federal rules for dealing with electric vehicle tax credit. Those extra 3 hours of sitting and waiting were painful, too painful to give a full five stars, but all else with this purchase was handled with near perfection. My recommendation is to not be the first person at any car dealer to use a new finance option! More

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