Michael Challis | Page 2

Service Department Had few issues with my car, called and made an appointment. Don’t like to take it in for one single thing because i have a busy schedule. When I met t Had few issues with my car, called and made an appointment. Don’t like to take it in for one single thing because i have a busy schedule. When I met the service advisor there, first thing he said “you have a long list” and then he went on to tell me about normal tear and wear, as if he was lecturing me. He was disrespectful on multiple levels. I am a MB type of a person and that was the first time I encountered such a poor service from MB. More

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Driver seat! I'm giving everyone a good review! But from the time of purchase I have had a seat issue! The seat worked perfect the first week when it was programe I'm giving everyone a good review! But from the time of purchase I have had a seat issue! The seat worked perfect the first week when it was programed by Brandon then it stoped. He could not get it to program when tried again. Ron white tried it & it worked for him then quit working. The seat is suppose to go back & when entering & exiting the car! It only does this occasionally. When I have taken it in I have been told it is normal. It is not! Also I was told at the beginning once Mercedes has had a number of complaint then they might do something about it. I They have told me not working because I have the seat to far back for it to work properly ( I'm 5'3) It work every once in a while. I love my car everything else is great & I can live with out this working! More

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Bad customer service While my car was at the dealership for tires replacement, all four wheels were stolen and the dealership doesn’t want to take responsibility for it, t While my car was at the dealership for tires replacement, all four wheels were stolen and the dealership doesn’t want to take responsibility for it, they insisted to got my insurance involved to cover for the wheels replacement. There is additional minor issues I experienced with them, all reflects low level customer service most likely due to lack of competition More

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Fantastic Dealership with Amazing People My husband and I are repeat buyers of MB of OKC, and have had a fantastic customer experience every single time. From start to finish, everyone we com My husband and I are repeat buyers of MB of OKC, and have had a fantastic customer experience every single time. From start to finish, everyone we come in contact with has gone above and beyond to ensure the best car-buying experiences. This is especially true with our sales advisor, Jeremy. He is always available to answer any questions and helped my husband and I to each find the cars we love! He also helped my mom when she was in the market and was so incredibly helpful when looking for the right car for her needs. We will definitely recommend Jeremy and MB of OKC to any of our friends and family looking to get into a fabulous new car! More

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Another Great Service Experience MB of OKC once again delivered as expected.. Service work completed on time, at price quoted and had a free loaner vehicle.. Thanks Michael & Bryon... MB of OKC once again delivered as expected.. Service work completed on time, at price quoted and had a free loaner vehicle.. Thanks Michael & Bryon... More

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Pleasant Michael took the time to ride with me so he could hear the problem I was explaining and ensured it was fixed before I came and picked my vehicle up! Michael took the time to ride with me so he could hear the problem I was explaining and ensured it was fixed before I came and picked my vehicle up! More

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Issues I bought my car end of April and only have been able to drive it maybe 2 weeks. It has been in for service weeks at a time. Thank goodness for it bein I bought my car end of April and only have been able to drive it maybe 2 weeks. It has been in for service weeks at a time. Thank goodness for it being certified and still under warranty! Had it not this would be a 1 star rating. Just picked my car up from service last week and none of the issues I took it in for are fixed. They thought they fixed them as the 4 other times it’s been in so I will be dropping it back off and hopefully they will fix the issues. It’s not easy making a car payment on a car you haven’t been able to drive. More

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Trunk lock set failure. I arrived at the appointment time and Michael determined that the lock set on my 2011 ML350, had failed. Service was excellent, the lock set on t I arrived at the appointment time and Michael determined that the lock set on my 2011 ML350, had failed. Service was excellent, the lock set on the trunk was replaced and all is good now. Can always depend on this dealership. Thank you. -Gene Thurman More

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Always Excellent Service We always have Excellent service when we take our Mercedes in. We are always greeted with a smile and are expeditiously taken care of and kept informe We always have Excellent service when we take our Mercedes in. We are always greeted with a smile and are expeditiously taken care of and kept informed as to how re vehicle is doing. They are always quick to get us another vehicle to use while we are in town since we live out of town and it is always a pleasurable experience. Greta Job! Keep up the great work! More

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"It just doesn't get any better!" I had an insurance claim for damage to the front underside of the car. Farmers insurance told me that they prefer that I work with one of their body I had an insurance claim for damage to the front underside of the car. Farmers insurance told me that they prefer that I work with one of their body shops to complete the repair. I brought the car into Mercedes for 2 other minor warranty issues. Mercedes Service gave me a loaner car and at no point tried to force my insurance claim through their department.(though I would have preferred it). I am now sitting in my office waiting for my car to be completed knowing full well that Mercedes Service would have completed it days ago. Thanks! More

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