Michael Chiusano | Page 18

Great dealership. Friendly, knowledgeable staff. A pleasure doing business with them. Mike C and Chris M are the best. They made the process of purchasing a vehicle easy and enjoyable. pleasure doing business with them. Mike C and Chris M are the best. They made the process of purchasing a vehicle easy and enjoyable. More

by JWM013 Verified Customer Verified Customer

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An Abhorrent Customer Service Experience Avoid at all costs. One of the most abhorrent customer service experiences I've ever had with a company. My husband and I purchased a 2017 Subaru Fore Avoid at all costs. One of the most abhorrent customer service experiences I've ever had with a company. My husband and I purchased a 2017 Subaru Forester in March, right before NYC went into lock down. The car seemed great, but the AC wasn't super powerful. We asked about it, and was told that if there was an issue after we purchased the car, we could bring it in to get repaired, no questions asked. Obviously the seller, Chris, was just trying to make a quick sale. We took his word for it, which was a mistake on our part. Fast forward to May, and the AC is fully out. My husband took it in for a dye test (we were still within warranty then). We were told to bring it back when it stopped working again. The first week of July, it stopped working again. We made an appointment for two weeks later (now out of warranty) to get it serviced, and were suddenly slapped with a $700 bill, despite being told when we purchased the car that it would be taken care of and the fact that we started this process when we were still within warranty. We spent 8 days trying to get in touch with the General Sales Manager of the dealership, Michael Chiusano, to try to resolve the billing issue. We were pushed between departments, left multiple messages and emails with zero calls back, have been treated very rudely and dismissive, and in the end, got $60 off our $700 bill (after hours and hours on the phone, and multiple hours waiting in their showroom). A complete joke. We were scammed when we were sold the car and made the mistake of taking the dealership for their word. But hey, they made their sale, and that's all that matters. More

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Excellent service with taking car in and even though they say over 4 hours wait time I had my cat in 3. Waiting room was comfortable and checkout was smooth they say over 4 hours wait time I had my cat in 3. Waiting room was comfortable and checkout was smooth More

by MAdeleines Subaru Verified Customer Verified Customer

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Complimentary inspection. After bringing in my 2019 Crosstrek for the complimentary inspection, after waiting an hour, I was told that in order to go forward with the inspectio After bringing in my 2019 Crosstrek for the complimentary inspection, after waiting an hour, I was told that in order to go forward with the inspection I would need to pay $211 to replace a broken plastic rear light casement. I asked whether the brake light and turn signal were operational and was told they were. Despite that, I had to pay for the $211 repair before they would do the inspection. I took my car back and went to a local gas station near my house and was given an inspection after confirming the brake light and turn signal were operational. In the future, I will bypass Subaru's complimentary oil changes and inspections. In two years when my lease expires, I will not be dealing with Subaru for my next car. There are plenty of other choices out there. More

by GOJU53 Verified Customer Verified Customer

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Personalized experience... Professional and Attentive! Mike Chiusano , Manager , took the time to personally meet with us right before the COVID-19 shut down and stayed in touch . Once the dealership opene Mike Chiusano , Manager , took the time to personally meet with us right before the COVID-19 shut down and stayed in touch . Once the dealership opened he was there to welcome us back! Attentive and professional, it is evident Mike leads by example! Roy and Andre both excellent customer service. Thank you!. More

by JPURPLE1218 Verified Customer Verified Customer

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Chris Malone was incredibly helpful and insightful during the entire purchasing process. His knowledge and patience throughout the time I spent at Subaru was beyond reproach. I could not be more satisfied wi the entire purchasing process. His knowledge and patience throughout the time I spent at Subaru was beyond reproach. I could not be more satisfied with the experience. More

by WILLIAM.MCGRATH0 Verified Customer Verified Customer

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Excellent service and staff as always! Using the application to make an appointment and to check in is very simple and easy to use. Waiting area is very clean. application to make an appointment and to check in is very simple and easy to use. Waiting area is very clean. More

by J.Munoz Verified Customer Verified Customer

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Gerald took his time with my family. He showed us several vehicles and explained the different features to us. He was very attentive and suggested the perfect model. vehicles and explained the different features to us. He was very attentive and suggested the perfect model. More

by CYNTHIRJAMES Verified Customer Verified Customer

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Express service was just that. Professional, courteous, friendly staff. It's a pleasure dealing with everyone there., It's very convenient offering Express service as I now live out Professional, courteous, friendly staff. It's a pleasure dealing with everyone there., It's very convenient offering Express service as I now live out of state and was able to drive in without an appointment. More

by MLP0510 Verified Customer Verified Customer

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Micheal Chiusano was amazing, he made the process of getting a new car quick and easy ! Would defiantly recommend him to anyone in the market for a new car getting a new car quick and easy ! Would defiantly recommend him to anyone in the market for a new car More

by MIRSADA.TAIPOVIC Verified Customer Verified Customer

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