Michael Clemens

Bridgewater Chevrolet responded

We are very aware of Motor Vehicle laws. Unfortunately, as an out of state dealer, we cannot provide a 2nd temporary plate in Connecticut, otherwise we would have been happy to.. Here's a google search for: Can an out of state dealer provide a 2nd temporary license plate in ct? No, an out-of-state dealer cannot provide a second temporary license plate for a vehicle being registered in Connecticut because only a Connecticut-licensed dealer can process vehicle registrations for Connecticut plates. The out-of-state dealer can likely provide a temporary plate that is valid for their state, but for registration in Connecticut, you will need to contact the Connecticut DMV or a Connecticut-based express office, such as a participating AAA location, to get a temporary registration.

a1 responded

The above response is another example of Bridgewater Chevrolet’s misleading and misconstrued communication— I had requested the title for my trade-in vehicle in August 2025, before purchasing a new vehicle or even contacting Bridgewater Chevrolet in September 2025, so at the point when the title was ordered there was no reason to request expedited shipping because I had not even begun the purchasing process. Also, the lien holder had advised that the handling time for the duplicate title was the same regardless if the shipping was expedited or not so it would likely only expedite the process by a day and therefore it was not recommended. When I called together with the finance manager to locate the title, on a recorded line the finance manager offered to pay for the expedited shipping for a duplicate copy himself, and then changed his mind and declined to do so. Again, this title had been requested from the lien holder before I had even contacted Bridgewater to purchase the new car, and this was communicated to the sales person at the time of purchase, and the finance manager had an opportunity to expedite it himself but declined, so it is misleading and inaccurate to cite the expedited shipping as a defense for refusing to register my newly purchased vehicle. Bridgewater Chevrolet attempted to threaten me by withholding my registration unless I dropped everything and went in-person to the DMV that same day instead of submitting the duplicate request form online. I explained that I have a 4-week old newborn baby with health issues, as well being the sole care provider for three other children under age 4, and could not safely get to the DMV today given the health issues of my newborn or without childcare for the 3 other toddlers, nor was an in-person DMV appointment a term discussed when I purchased the vehicle, but that I would submit the duplicate form online instead, which I did immediately. Previously the finance manager had expressly told me the exact opposite, to not to request a duplicate so as to not further delay the process, so the duplicate was ordered at the first opportunity within an hour of it being requested. Similarly, the tax payment was made within an hour of my being made aware of it, so it is inaccurate to cite this as a defense to not provide registration. The delays for the permanent registration may have been outside of Bridgewater’s, as well as my, control, but under these circumstances, Bridgewater Chevrolet had and has the ability and obligation to extend the temporary NJ registration in the interim until the permanent registration is processed, which it has unlawfully and deliberately refused to do. It is clear that Bridgewater Chevrolet is scapegoating its customers for the ineptitude and disorganization of its salespeople and administrative staff, who make offers and guarantees in the sales process and then attempt to renegotiate through threats and coercion after the transaction has been paid. There is little and ineffective communication internally leading to the mishandling of the purchasing and registration processes, and conflicting communication with and unresponsiveness to the customer after the purchase has been paid for. Throughout the process I have been timely, compliant, professional and responsive, while Bridgewater Chevrolet and its representatives use threats, coercion, and misrepresentation as business practices. The only correspondence I have received from Bridgewater related to my registration is in response to this negative review published online. To date my brand new, fully paid vehicle is still unregistered and Bridgewater Chevrolet has still failed to provide any of the requested paperwork such as the Bill of Sale for my nearly cash $100k transaction.

a1 responded

As Bridgewater Chevrolet has repeatedly failed to respond to my documented outreach and has knowingly and deliberately withheld the Bill of Sale and other required purchase documents, the dealership is actively obstructing my ability to exercise my lawful right to obtain vehicle registration independently. This withholding of essential documentation prevents compliance with state registration requirements and constitutes a clear failure to perform the dealer’s statutory and contractual obligations. Until Bridgewater Chevrolet furnishes these documents, I remain unable to secure any registration myself. As of the date and time of this correspondence—more than one month after purchase—the dealership has still not responded to my emails or produced the requested records, leaving me without a lawfully registered vehicle for necessary family transportation, including for my four children and newborn. The fact that the only acknowledgment from Bridgewater Chevrolet has been a public response to this online complaint, rather than to my numerous direct inquiries, reflects a serious deficiency in the dealership’s customer service and professional conduct. It is unreasonable and unacceptable that, following the cash purchase of a brand-new vehicle, the dealership would consider this an appropriate or sufficient form of communication with its customer. Please respond to my emails and provide all documentation related to my purchase.