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Brian Palma
Brian Palma at Bridgewater Chevrolet

Brian Palma

Service Manager

Bridgewater Chevrolet

1548 U.S. 22
Bridgewater, NJ 08807

4.7
248 Reviews

Since joining the dealership in 2016, I have been committed to providing exceptional service and building lasting relationships with our customers. Starting from humble beginnings, I worked my way through multiple roles within the organization, gaining valuable experience and a deep understanding of every aspect of our service department. Today, as Service Manager, I take pride in leading a team focused on honesty, quality workmanship, and delivering an outstanding customer experience every day.

4.7

248 Reviews

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Dealership Experience

10 yrs, 8 mos

Industry Experience

34 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

248 Reviews of Brian Palma

June 03, 2026

Dealership Rating
Employee Rating

Outstanding in all areas. OUTSTANDING, OUTSTANDING, OUTSTANDING, OUTSTANDING, OUTSTANDING, OUTSTANDING OUTSTANDING. outstanding, outstanding, outstanding, outstanding outs. More

by ranita.simpkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Clemens, Anthony Basilici, Javier Moron

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June 02, 2026

Dealership Rating
Employee Rating

Very good and reliable. Waiting room also had drinks and snacks available. Answered all my questions. More

by gmapat40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 17, 2026

Dealership Rating
Employee Rating

Communication was terrible. I had to go back many times until I got some real help. Took 7 weeks to fix my car. I received a lot of snarky replies from my rep. More

by awindrem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Morrison

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Jun 11, 2026

Bridgewater Chevrolet responded

Thank you for taking the time to share your experience. I sincerely apologize for the frustration and inconvenience you encountered. Waiting seven weeks for a repair and having to repeatedly seek updates is not the level of service we strive to provide. At Bridgewater Chevrolet, we are committed to clear communication, transparency, and delivering a positive ownership experience. Based on your feedback, it is clear we fell short of those expectations, and for that I am truly sorry. I would appreciate the opportunity to learn more about what happened and discuss your concerns personally. Please feel free to contact me directly at Roger@BridgewaterChevy.com so I can review your experience and see what we can do to make things right. Thank you again for your feedback. It helps us improve and better serve our customers. Roger Hendon General Manager Bridgewater Chevrolet Roger@BridgewaterChevy.com

May 08, 2026

Dealership Rating
Employee Rating

Qualified people, nice hospitality, good service, professional staff , but service took so long time than expected More

by samymoussa1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Alvarez, Kenny Rodas, Scott Morrison

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May 07, 2026

Dealership Rating
Employee Rating

Routine Service, oil change, rotate tires, and detailed! Always quick and professional which makes the process seamless . More

by Lombs995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Alvarez, Kenny Rodas, Scott Morrison

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April 20, 2026

Dealership Rating
Employee Rating

This day they were very accommodating the the person who transported me home Gabrielle was amazing More

by STEFANIE.THEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Alvarez, Scott Morrison

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April 18, 2026

Dealership Rating
Employee Rating

Service was excellent ,staff was easy to deal with listened to my problem and addressed completely .Would recommend the dealership. More

by LOUFILIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 16, 2026

Dealership Rating
Employee Rating

Brigdewater Chevrolet is one of the best service centers I've experienced in a long time. I been going to them for years because of top notch staff and service. Willing to go above and beyond the call of d More

by courtland808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Alvarez, Kenny Rodas, Scott Morrison

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April 09, 2026

Dealership Rating
Employee Rating

Great service, very fast and courteous . Will definitely recommend to others. Way to go Bridgewater Chevy !!! 👍🏻 More

by tonyketrow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 08, 2026

Dealership Rating
Employee Rating

They treated me with respect , listening to my questions and then answered them knowledgeably, and truthfully. I am comfortable given them my trust. More

by rickricky79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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