WARNING - Just a high-pressure sales and deceptive
pricing dealership. We negotiated a price for the vehicle I was interested in over the phone, but when I arrived, the sales contract listed addition
pricing dealership. We negotiated a price for the vehicle I was interested in over the phone, but when I arrived, the sales contract listed additional items (extended warranty) that were added for $1900. The sales managers claim that all their vehicles have these additional items and they wouldn't remove them. I almost had to leave to get them to remove them. Finance office person took an hour of my time trying to pressure me into purchasing another extended warranty ($2000) even though the vehicle I was buying still had 3yrs and 85,000 miles of remaining factory Basic and Powertrain warranty. Very high-pressure and un-professional. The salesman (Michael) was put in a very bad position. He was very professional and understanding and I would recommend him, but not the Shottenkirk dealership.
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by RobL58
Nov 02, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
On behalf of our dealership, we would like to apologize that you were not totally satisfied with your visit with us. We strive to ensure an excellent experience and since we did not provide this in your case, we want to make things right. We would appreciate the opportunity to hear more about what happened and take steps to resolve this situation. Please contact us at 972-433-0524 and ask for one of our managers.
Michael was AWESOME!
He was very helpful, knowledgeable and extremely personable!!! We are vey impressed with our experience!
He was very helpful, knowledgeable and extremely personable!!! We are vey impressed with our experience!
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by mroach72
Verified Customer
Verified Customer
Oct 11, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
mroach72, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Chrysler Dodge Jeep Ram Prosper in the future!
Very easy laid back no pressure experience.
The vehicle was perfectly detailed upon delivery which was impressive to me. A lot of other dealerships don’t know how to detail a vehicle.
The vehicle was perfectly detailed upon delivery which was impressive to me. A lot of other dealerships don’t know how to detail a vehicle.
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by eddied1
Verified Customer
Verified Customer
Other Employees Tagged:
Bryce
Sep 20, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
eddied1, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Great experience from test drive to purchase to
financing. Overall satisfied. Pretty easy all the way.
financing. Overall satisfied. Pretty easy all the way.
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by edbar63
Verified Customer
Verified Customer
Sep 18, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
edbar63, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
The service was good, quick and professional.
I would definitely recommend to friends and family.
I would definitely recommend to friends and family.
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by steven75
Verified Customer
Verified Customer
Other Employees Tagged:
Justin McCarroll
Aug 28, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
steven75, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Very good service.
Very professional. Would definitely recommend to a friend. 10 out of 10.
Very professional. Would definitely recommend to a friend. 10 out of 10.
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by ben.nemo
Verified Customer
Verified Customer
Other Employees Tagged:
Skyler Dockins, Whitney Patton, Gary White
Aug 27, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
ben.nemo, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Nice dealership, The people were nice, Time management is
the big issue I had with them!
the big issue I had with them!
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by jjschafer77
Verified Customer
Verified Customer
Aug 16, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit.
Sincerely,
The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team
Overall, I was very impressed with the staff and the
experience was mostly positive. I would go back again.
experience was mostly positive. I would go back again.
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by Mgustin51
Verified Customer
Verified Customer
Aug 01, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Thank you for taking the time to write this review. We are pleased to hear that our staff was able to provide an efficient and overall positive experience.
Sincerely,
The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team
I am very happy with my experience here!
They were so kind and willing to work with me to make sure I got the best deal possible!
They were so kind and willing to work with me to make sure I got the best deal possible!
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by emilyjbrown1023
Verified Customer
Verified Customer
Other Employees Tagged:
Justin McCarroll, Gary White
Jul 18, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again!
Sincerely,
The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team
The Staff at Shottenkirk CDJR Prosper was wonderful.
Every person we came in contact with was very knowledgeable and helpful which made the car buying experience extremely easy and stress free. I highly
Every person we came in contact with was very knowledgeable and helpful which made the car buying experience extremely easy and stress free. I highly recommend this dealership.
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by kschlegel2
Verified Customer
Verified Customer
Other Employees Tagged:
Melissa Puckett
Jul 10, 2023 -
Shottenkirk Chrysler Dodge Jeep Ram Prosper responded
Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day.
Sincerely,
The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team