Michael Curtis

I purchased a 2024 Toyota Sienna from this dealership and I am posting this because they have gone completely silent after failing to honor every commitment made during the sale. Read this before you buy fro I am posting this because they have gone completely silent after failing to honor every commitment made during the sale. Read this before you buy from them. Day 1: I drove 3.5 hours from the Dallas area after negotiating a $500 price reduction via text with my salesman. I arrived at 9AM with cashier's checks in hand. Upon inspecting the vehicle, I found a cracked bumper and a broken grill held together with zip ties — damage that had never been disclosed. I was ready to walk away entirely. The sales team assured me that both the bumper AND the grill would be fully repaired, and that they would arrange delivery to Dallas once the repairs were complete. Based on that commitment, and only that commitment, I agreed to move forward. I then sat in that showroom for six hours while they deliberated. Two of those hours were spent waiting on a finance manager who was visibly sitting in his office — I walked in to check on him three separate times. I finally signed paperwork at 2:30PM having lost an entire workday, not the half-day I had planned, and drove 3.5 hours back to Dallas. The van wasn't mine to take — repairs still needed to happen first. Week 2: My salesman texted to say the van was ready but had no formal delivery plan — his idea was an informal trip with a friend, no confirmed date or time. I agreed to make the 4-hour drive to pick it up myself, but only on the condition that the dealership covered my travel expenses. My salesman agreed. That agreement is the only reason I made a second trip. Due to a recent hailstorm, rental car availability in the area was extremely limited. I had to Uber across McKinney just to find one. I drove 4 hours in Friday traffic and arrived at 8PM. What I found was infuriating — only the bumper cover had been replaced. The broken grill with the zip ties had been reinstalled exactly as before. My salesman wasn't even there and had not mentioned he wouldn't be. I have photos of the zip-tied grill from both visits. After confronting the staff, they agreed I would take the van, they would mail me the grill part, I would cover local installation, and they would honor the $200 travel reimbursement already agreed to with my salesman. I accepted and left. That was Friday. I have since sent a formal email to sales management documenting everything. Complete silence. No tracking number for the part. No confirmation on the check. No response whatsoever. I have full documentation — text messages, photos, and receipts. This is the worst vehicle purchase experience of my life. Do not buy from this dealership. More

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Mike C helped me get a car with 0 down , it was the smoothest car process of my life !! Thank you 😊 smoothest car process of my life !! Thank you 😊 More

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Great energy all over the dealership . So far I have got two cars from this dealership and So far I have got two cars from this dealership and More

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Laid back environment with professionalism. Good credit, bad credit or no credit, they will get you in a car! Good credit, bad credit or no credit, they will get you in a car! More

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Michael was very professional. He walked me through step by step and made sure I was getting the best deal. If you want a Toyota or any car on their lot, I recommend seeing Mike! T He walked me through step by step and made sure I was getting the best deal. If you want a Toyota or any car on their lot, I recommend seeing Mike! Thanks for everything More

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Quick and easy approvals, nice vehicles to choose from . Great sales team .highly recommend visiting them Great sales team .highly recommend visiting them More

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I’ve dealt with mike for two of my cats and he’s easy to talk with handles things accordingly and work with you throughout the deal talk with handles things accordingly and work with you throughout the deal More

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Michael is very professional and knows how to communicate with customers. He also is a team player I’ve seen him give opportunities to other employees. Great customer service and understand clients needs hig with customers. He also is a team player I’ve seen him give opportunities to other employees. Great customer service and understand clients needs highly recommend! More

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Great customer service made the car buying process quick and easy. I will definitely be going back! and easy. I will definitely be going back! More

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Great place my second time coming here everything is always fast and the people there are so helpful always fast and the people there are so helpful More

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