Michael Fay | Page 5

Staff is very knowledgeable,friendly,helpful and concerned with keeping customers informed,personal needs met concerned with keeping customers informed,personal needs met More

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We had a wonderful easy experience at your dealership. You definitely gained 2 new customers. I wish I would have reached out to you 3 weeks ago when we got my Forester. We have already recommended you to You definitely gained 2 new customers. I wish I would have reached out to you 3 weeks ago when we got my Forester. We have already recommended you to 3 friend's and it's definitely worth the little drive from Pittsburgh. More

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They're really nice people in there. They helped out quite a bit i tried the hardest to get me into a vehicle They helped out quite a bit i tried the hardest to get me into a vehicle More

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Informative, courteous, all employees were polite and respectful of all customers when they walked in the door respectful of all customers when they walked in the door More

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Great customer service. Took care of all our needs. We are extremely happy with our purchase Took care of all our needs. We are extremely happy with our purchase More

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Cochran Subaru Butler County makes routine maintenance easy. They even installed an update on my system, and so far my CarPlay is connecting with my phone. Thank you Michael Fay for your help! easy. They even installed an update on my system, and so far my CarPlay is connecting with my phone. Thank you Michael Fay for your help! More

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Fantastic and knowledgeable sales people with a great product. Straightforward pricing made it easy to purchase. product. Straightforward pricing made it easy to purchase. More

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They never message me back about the vehicle they never called me nothing and then I read the reviews and I’m glad I didn’t buy a vehicle from them called me nothing and then I read the reviews and I’m glad I didn’t buy a vehicle from them More

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Not Good I experienced a flat tire situation. Called Subaru Roadside Assistance. Kendra called me on Friday Nov 1st at 1 15 PM. told me she contacted 15 towing I experienced a flat tire situation. Called Subaru Roadside Assistance. Kendra called me on Friday Nov 1st at 1 15 PM. told me she contacted 15 towing services and found a service that could tow my vehicle 6 miles to Cochran in Renfrew. The dealership told me if I could get the car to them by 4 or 4:30 P.M. they could have the tire repaired. I suggested to Kendra that she should car the local towing service in Butler, Pa , they could have the car there in plenty of time to have the tire repaired. Kendra called a towing service too far away from my home. The towing service did not show up until 5:15 PM, too late for the service department at No. 1 Cochran Subaru Renfrew to repair the tire. I went ahead and had the car towed to the dealership. I followed the towing service to the dealership where I spoke to the service manager on duty. The told me he would call me on Saturday when the tire would be repaired. The service manager called me Saturday morning at about 10:00 AM, told me the car was finished. I went to the dealership to pick the car up at noon. When I paid the bill I got into the car and noticed hand dirt all over the upholstery of my driver's door. There was a black spot of dirt on the front passenger seat and the front passenger seat was pushed forward. I never push this seat forward. No one normally sits in that seat of my car. I noticed on the odometer that the trip setting had been pushed. I have never pushed the trip setting button since I purchased the car at the end of March 2019. I never used this feature. The trip setting read 192 miles. Evidently sometime between the time of Friday at 5:30 PM and Saturday at noon when I picked the car up my car had been driven 192 miles. My guess is that my car was used to take a passenger to pick up another vehicle for Cochran Subaru at Renfrew. This is not acceptable. I want my car cleaned up and a resolution to this problem. More

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