Michael Fuhr

Going on a road trip and brought it in to make sure it was ok. Mike found that the water pump was failing and recommended it be replaced. Mike Fuhr is as always the best - Thank you. I have trusted Hoffm was ok. Mike found that the water pump was failing and recommended it be replaced. Mike Fuhr is as always the best - Thank you. I have trusted Hoffman for the last 25 years. More

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My service wa great as always working with Alexandrea was good thank you so much good thank you so much More

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New car, Poor highway lane change steering resulted in needing 4 wheel alignment. =Warranty … But only right front toe addressed. I returned month later and willing pay for the wheels in the “yellow” be c needing 4 wheel alignment. =Warranty … But only right front toe addressed. I returned month later and willing pay for the wheels in the “yellow” be corrected. Advisor Nick said good idea to prevent tire wear. I Waited 3.5 hours due to previous serviced car had frozen adjusters. When mine was worked on they only corrected left front toe. But print out showed all wheels had excessive camber but none in “red” but some in “yellow”. No adjustments made to rear. I was willing to pay to have cambers corrected. Mike Fuhr refused to make any more adjustments. I suspect they got “behind” and pushed me off. And said its warranty still, due to left wheel front toe issue. Don't bring your car here for an alignment even with cash in hand. Half day wasted.Never go here again for anything. More

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Garbage service! ! They don't fixed problems and don't honor warranty's not to mention very expensive! I would honestly say BEWARE cause when you find out they're Garb ! They don't fixed problems and don't honor warranty's not to mention very expensive! I would honestly say BEWARE cause when you find out they're Garbage it's too late!! I would go anywhere else!! Did I mention Garbage customer service!! More

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Top notch service ! Definitely will come back mike was plesent and explained everything very well Definitely will come back mike was plesent and explained everything very well More

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Hoffman has been a wonderful experience! All the employees are great to work with, especially the service department! All the employees are great to work with, especially the service department! More

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It’s always a pleasure experience doing business with Hoffman,very customer friendly and great service Hoffman,very customer friendly and great service More

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Fantastic Service I brought my 2016 TRD Pro 4Runner in for service at Hoffman because I was getting sub-par service from the Toyota dealer I purchased the vehicle from. I brought my 2016 TRD Pro 4Runner in for service at Hoffman because I was getting sub-par service from the Toyota dealer I purchased the vehicle from. The service adviser personally made sure the work was done by "Brian" who is a very knowledgeable service tech really knows this vehicle inside and out. After speaking with Brian I am 100% confident his work would always be done correctly. After picking up my vehicle and inspecting the work that was done, I had zero issues. More

by TurdPro Verified Customer Verified Customer

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Horrible service experience I asked service to quote me for my wheel bearing. They told me I had to pay $120 for a diagnosis even though I already knew the wheel bearing was the I asked service to quote me for my wheel bearing. They told me I had to pay $120 for a diagnosis even though I already knew the wheel bearing was the issue. When they confirmed it was the wheel bearing they told me I only had to pay $60 for the diagnosis. When I saw my bill they added in an $8 charge for parts... there shouldnt be a parts fee in a diagnosis. They then told me it would be almost $1000 for the wheel bearing (labor not included). When I said no that was way too expensive they told me thats what Lexus parts cost. I told them that was not true and I could find the part way cheaper at autozone and I was not interested. At that point they said they could offer me an aftermarket wheel bearing for $650. (Labor not included). I said that was still way too much and that I would do the work myself. I ended up buying a new aftermarket MOOG wheel bearing from advanced autoparts for $175. The labor to put it on only took one hour so I had a mechanic elsewhere do it for $70. Hoffman toyota wanted to charge me $1400 for the wheel bearing and labor not including a $120 diagnosis fee. All that is just the financial reason you cant trust them. They also messed up my car. When I left after my diagnosis had been done, not even a hour later my check engine light came on, my vsc light, and my traction light. My car started sputtering and NONE of this ever happened before I brought the car to the shop. When I returned immedietly after this began happening on the same day I had picked the cat up, service told me they needed to charge me another diagnosis fee to look at it and that it must have just magically happened and had nothing to do with them. I am extremely frustrated with them. When I asked to speak to the manager he said there was nothing he could do and he reminded me that they charged me half for the diagnostic fee, as if that was more than I deserved. I feel taken advantage of and I also feel like they were doing anything they could to try and make money. There was no concern for the customer. I would never go to service there again. The hoffman body shop though, is wonderful. They did a wonderful job in a quick amount of time and I was extremely satisfied. Everyone there was great and friendly and helpful. More

by ishonadanielle93 Verified Customer Verified Customer

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Service Treated with respect, provide all details on what car needs with no pressure. You make decisions. The service rep was great and name Michael Fuhr. Treated with respect, provide all details on what car needs with no pressure. You make decisions. The service rep was great and name Michael Fuhr. More

by NJS0211 Verified Customer Verified Customer

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