Michael Fuhr | Page 5

Had Radio Replaced Under Warranty Coordination was good and job completed with no problems, issues or snags. Mike was courteous and professional, he followed up with the warranty j Coordination was good and job completed with no problems, issues or snags. Mike was courteous and professional, he followed up with the warranty job until completion. More

by EMARSHALL5600 Verified Customer Verified Customer

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Excellent staff Linda Schultz and Mike Fuhr were efficiency in job performance as service advisers. Explained all details of the service, notified pending work,5 gol Linda Schultz and Mike Fuhr were efficiency in job performance as service advisers. Explained all details of the service, notified pending work,5 gold stars! More

by lrapsilber Verified Customer Verified Customer

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First Service This was my first time at the Hoffman Toyota Service Center and it was all good. Michel was very professional and because it was my first time he show This was my first time at the Hoffman Toyota Service Center and it was all good. Michel was very professional and because it was my first time he showed me around. More

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I was given an appointment date and time, when I called that met my needs. This was extremely important to me, for which I am very greatful. My Service Advisor Mike Fuhr, welcomed me upon my arrival. He that met my needs. This was extremely important to me, for which I am very greatful. My Service Advisor Mike Fuhr, welcomed me upon my arrival. He was very polite, friendly, and professional. He made sure he knew what the vehicle issues were, that needed to be addressed. Mike also came to get me after the work was done. He went the completed report, addressing all that we discussed needing to be done. Advised me how to handle any other questions I might have in the future. Great dealing with Hoffman Toyota and their team! Go Hoffman... Linda E. Rabinowitz More

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Initially I stopped in Toyota on Rt 44 Canton explaining to "Michael" that my radio was not working. He stated it might take about an hour to evaluate/fix and/or recommend alternative. Within that one hour, to "Michael" that my radio was not working. He stated it might take about an hour to evaluate/fix and/or recommend alternative. Within that one hour, he told me the radio was broken, needed to order a new one which should arrive within a week of them placing the order; or before! Approximately two days later, I received a call; radio was in, would I like to make an appointment to arrange the replacement?? Very polite, to the point and efficient! I scheduled that appoinment for the following Monday; was told by "Michael" it would take approximately one hour and 10 minutes to replace the radio. They did. I had mentioned to Michael that the speaker on the right side of the car was crackling, very static. He stated they would take a look at that at the same time as replacing the radio. The speaker was damaged. Michael stated they would order a new one and replace. When the speaker arrived, they would call me. Again, might take a few days; it took approximately two days. Received a call, the speaker was in. Scheduled the service and witihin the designated time, the speaker was replaced and I was on my way. I have bought 3 Toyota's to date from this same dealer because of their quality, service and respect shown me as a valued customer. More

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