Michael Fuhr
Michael Fuhr at Hoffman Toyota

Michael Fuhr | Page 4

Toyota Service Advisor

Hoffman Toyota

36 Albany Turnpike
West Simsbury, CT 06092

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45 Reviews
not yet
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45 Reviews

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45 Reviews of Michael Fuhr

March 28, 2016

Dealership Rating
Employee Rating

Great service! Great service and a very knowledgable staff. Work was performed on time and the car was clean when complete. I would recommend Hoffman sales and sevic More

by FAST163
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Fitzgerald, Linda Schultz, Larry Valenta

Mar 30, 2016

Hoffman Toyota responded

Hi FAST163, We appreciate you sharing your feedback on your recent experience and are pleased to know it was worthy of a 5-star rating from you. We look forward to seeing you again soon! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

March 03, 2016

Dealership Rating
Employee Rating

Service on a 2006 Rav 4 Was pleased with the customer service provided and how quickly the service was provided. They also did not hesitate to honor discount card from a diff More

by jrprimo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 10, 2016

Hoffman Toyota responded

Hi jrprimo, Thank you for choosing Hoffman Toyota and sharing your service experience. We are pleased to read that Michael was able to honor your discount and that you and your Rav4 were back on the road quickly. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 26, 2016

Dealership Rating

10000 mile service in and out with a wash, prompt and on time. I was not expecting a wash but was asked. Total time for service and wash an hour and 15 minutes More

by russ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael DeAngelis

Jan 28, 2016

Hoffman Toyota responded

Hi russ, Thank you for choosing Hoffman Toyota Scion for your vehicle's 10,000 mile service. We appreciate your feedback and are happy to ensure your vehicle is running efficiently. See you again! Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 22, 2016

Dealership Rating
Employee Rating

Excellent service! I was very happy with the service you provided yesterday on my Toyota Highlander. Mike was exceptional! However, I was not pleased when I went up More

by RCARTUN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 22, 2016

Hoffman Toyota responded

Hello RCARTUN, Thank you for choosing Hoffman Toyota and sharing your experience about working with Mike Fuhr. We are so pleased you felt your service was exceptional; this is our commitment to you every time you visit! Additionally, we appreciate that you brought your additional concern to our attention. It is when customers care to share their input that we are able to evaluate the situation and take corrective action when necessary. The smoking issue was brought to the attention of our body shop management and all employees have been reminded to utilize the designated smoking area. We respect you and all of our customers which is why we have designated smoking areas, so visitors and customers are not impacted when they come to any of our facilities. We trust you will also agree that an individual's decision to smoke does not indicate a lack of dedication or performance of an employee. Rest assured, you are in good hands every time you come to Hoffman; our staff loves what they do and are highly skilled to provide you with the best service. The safety and servicing of your vehicle is our top priority. Thank you again for sharing your helpful information and we look forward to seeing you again. Sincerely, Susan Lane, Manager, Corporate Reputation, Hoffman Auto Group. Driven by Trust.

January 18, 2016

Dealership Rating
Employee Rating

Great Service Could not ask for better! The service was prompt and I was in and out with my loaner. What made this even better was the loaner was a brand new 2016. More

by John Livote
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 28, 2016

Hoffman Toyota responded

Hi John, Thank you for choosing Hoffman Toyota Scion service! Our service team is dedicated to ensuring your vehicle is running efficiently and you are back on the road quickly. We are pleased to hear you enjoyed the loaner and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 13, 2016

Dealership Rating

excellent service, recommendations, advice and friendly! Hoffman's service reps. are always friendly, remember me, seem to appreciate my business, and often help to assist me within my financial situation. More

by RJACKSONSTANLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Fitzgerald

Jan 28, 2016

Hoffman Toyota responded

Hi RJACKSONSTANLEY, Thank you for trusting Hoffman Toyota Scion service! Your satisfaction is our top priority and we are pleased to read that you have receive excellent service. We appreciate you sharing your story and look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

January 04, 2016

Dealership Rating
Employee Rating

Excellent experience Knowledgeable feedback, courteous and punctual service. Very happy with service. I will be coming back to Toyota Service again when my car needs ser More

by SusanS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 05, 2016

Hoffman Toyota responded

Hi SusanS, Thank you for choosing Hoffman Toyota Scion service to keep your vehicle in excellent condition. We look forward to seeing you again next time. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 26, 2015

Dealership Rating

Outstanding service at Hoffman Toyota, from Michael Fuhr. My most recent service appointment with Hoffman Toyota was on 7-23-15 and the purpose of this appointment was to correct all of the "caution areas" id More

by M.J.Lynch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2015

Hoffman Toyota responded

Hi M.J.Lynch, Thank you for choosing Hoffman Toyota service. We appreciate your feedback on working with our advisor Michael and are thrilled he was able to address your vehicles caution areas and get back on the road efficiently. See you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 25, 2015

Dealership Rating

Recent service experience Service Manager Mr. Mike Fuhr presents both pro and con service options and the cost implications without any indirect pressure and that is why I trus More

by KOLLURI49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2015

Hoffman Toyota responded

Hi KOLLURI49, Thank you for choosing Hoffman Toyota Scion service. Your satisfaction is important to our service team and we value you as our customer. We look forward to seeing you at your next visit. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

July 24, 2015

Dealership Rating

Faster than promised. Nice extra service. Service completion was faster than promised. Nice. An extra bonus - the inside of windshield was cleaned beautifully. My mobility limitation makes c More

by WILLIAMEFULLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2015

Hoffman Toyota responded

Hi WILLIAMEFULLER, Thank you for choosing Hoffman Toyota. We are pleased to hear that your vehicle was done promptly and beautifully cleaned. We look forward to seeing you again. Sincerely, Sara Scribner, Reputation Management Specialist, Hoffman Auto Group. Driven by Trust.

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