"I have been a long-time customer of Center BMW. So it is..."
- White Shadow
I have been a long-time customer of Center BMW. So it is with a heavy heart that I make this review.
On Saturday November 3rd, I was with my two (2) kids (who are 9 and 12) when, without any warning, my BMW X6M burst into flames, exploded and was completely totaled. My kids and I barely got out alive.
Remarkably, I picked the car up from Center BMW in Sherman Oaks on Friday November 2nd - early evening - after the car was serviced from October 25th through November 2nd for an engine malfunction. Center BMW, after coordinating and gaining approval with BMW North America, replaced all eight (8) fuel injectors and spark plugs following my October 25th engine malfunction. The fire occurred the very next day upon receiving it.
But even more amazing is the fact that, following an inspection of the car by 4 separate inspectors, BMWNA attributes the fire entirely to a repair error by Center BMW - and Center BMW has not accepted any sort of responsibility for this horrific repair error. Indeed, Thay have actively avoided the issue. This is how they treat a loyal long term customer.
The event was detailed in an article on TMZ as well as the NY Post.
I hope that all persons considering using the service department at Center BMW will consider other options. An active Bureau of Automotive Repair (BAR) investigation continues.