Michael Geitgey | Page 6

Bought a 2017 Ford F-150 December 30, 2017 from Spitzer Ford I wanted to shout out to Spitzer Ford Hartville how happy I am to have purchased a new Truck from them. Specifically, Alyssa, my sales person, Mike t I wanted to shout out to Spitzer Ford Hartville how happy I am to have purchased a new Truck from them. Specifically, Alyssa, my sales person, Mike the Sales Mgr. & Mike in the Service area. What a great team to work with! I would highly recommend this dealership to anyone looking for a automobile! Thank you again! Scott Lougheed More

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Work was done in a timely manner once parts were received. The service area did everything they could to get the parts for my 4X4 prior to a snow storm. Four wheel drive was not working. The service area did everything they could to get the parts for my 4X4 prior to a snow storm. Four wheel drive was not working. More

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"Try a different dealership", they said I was hoping to avoid this. But, after speaking to Michael Geitgey and the store manager everyone must know how they actually treat their customers. I was hoping to avoid this. But, after speaking to Michael Geitgey and the store manager everyone must know how they actually treat their customers. I intend for this review to help protect people from being mislead and/or taken advantage of. Side note: I suspect that the reviews on this site are skewed. Here is a link to a few other review sites: https://www.cargurus.com/Cars/m-Spitzer-Ford-Hartville-sp57350 https://www.yelp.com/biz/spitzer-ford-hartville-hartville https://www.capitalone.com/cars/dealership/Hartville-OH/Spitzer+Autoworld+Hartville+LLC/22577 Car service centers are refusing to remove the tires on my Ford Fiesta. They told me that the lug nuts were defectively manufactured and are currently under a class action lawsuit. For this reason, they do not carry replacement lug nuts from Ford and do not want to risk damaging the ones on my car. For reference, here is a link to the lawsuit page: https://www.hbsslaw.com/cases/ford-lug-nut-defect/pressrelease/ford-lug-nut-defect-ford-owners-sue-over-defective-lug-nuts-in-millions-of-vehicles If I had a car lift, I would rotate the tires and everything myself. It's not a difficult or expensive task. After trying a few other shops and getting the same answer, I decided to take my Fiesta to the nearest Ford dealer. I was hoping to get the tires rotated and the lug nuts replaced. Since the inability to remove the tires from my car is a safety issue, I requested that Ford be billed for the work. Rotating tires and replacing a few defective lug nuts costs them almost nothing and is a small price to pay for customer satisfaction. Especially when Ford vehicles cost thousands of dollars. I talked to Michael Geitgey, the service manager, and tried explaining everything to him. Completely wasting the opportunity for a happy customer, a good review or a potential sale, he refused to help. It really says something about a business when their managers can send customers away with known, easily fixable, safety issues. I thought maybe reaching out to someone else from their web site might help. It's been at least three weeks, nothing so far. Not getting a response, I tried going back to Spitzer Ford Hartville and explaining everything to the store manager. During our conversation, also I mentioned that I plan to replace my Fiesta by the end of the year (which is true). He said that he couldn't help me because their technicians are paid per job and suggested that I go to a different dealership. So, I was sent away with a safety issue for the second time. It is a shame how uninterested in helping the customer they actually are. Even if it means a good review, a potential sale or standing behind their product. I don't enjoy writing bad reviews, but I would be doing a disservice to future customers by not sharing my experience. Spitzer Ford Hartville might be a decent place to buy your next car as long as you take your reasonable request elsewhere. More

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Second Ford From This Dealership The Internet has changed a lot about buying cars, but there are still dealerships out there (can you say Kl*ben?) where the pressure gets cranked if i The Internet has changed a lot about buying cars, but there are still dealerships out there (can you say Kl*ben?) where the pressure gets cranked if it looks like you're going to leave the lot without a purchase. Not so here. It was a pleasure dealing with Nick and Tom, and they were both understanding about our situation and the circumstances that led to us driving onto the Spitzer lot in a rental in search of a new vehicle. Nick steered us to a great Certified Preowned vehicle with most of the right numbers, and a few days later Tom put up with our haggling to get the numbers right. And a couple of days later when there were some minor issues I discovered after driving our purchase for a couple of days, Michael in the parts department was both friendly and patient with us. Overall a good experience, a vehicle we love, and an eye towards going back when the time comes. More

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Knowledgeable, efficient First time visit, and looking for a Lincoln part. Very nice knowledgeable staff. They were able to help me, and I was impressed with their friendly ca First time visit, and looking for a Lincoln part. Very nice knowledgeable staff. They were able to help me, and I was impressed with their friendly capable service. More

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Don't send teenage girls in for service. I did not appreciate the way the service department took advantage of the 2 teenage girls that were sent in for a simple oil change today. Their moth I did not appreciate the way the service department took advantage of the 2 teenage girls that were sent in for a simple oil change today. Their mother was very specific as to "just an oil change" when scheduling. The girls were very specific with just an oil change" today. They ended up with a $70 "works" package with rotation. How kind of them to give them a $16 coupon. I spoke with Mike the service manager, who offered me $3 refund for the rotation. A $19.95 oil change on an 05 Escape apparently costs $67 normally. At least it does when 2 teenage girls take the car in. The girls were told to repeat "just an oil change", because upselling is part of the business. I get that. They were on a limited budget. I spent over 10 years in Ford dealerships, and never would I have imagined someone be so calus as Mike was. I sure hope they don't treat the elderly that way too. Disgraceful! More

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Pretty much just as we expected...professional and courteous The dealership is wonderful....all workers are very friendly. This is our 2nd purchase and we are very satisfied. EXCEPT THE COFFEE MACHINE WAS BROK The dealership is wonderful....all workers are very friendly. This is our 2nd purchase and we are very satisfied. EXCEPT THE COFFEE MACHINE WAS BROKEN :( More

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Purchase Experience We had a great experience buying a newer used car at Spitzer recently. Started with our experience with their service department over the past 5 year We had a great experience buying a newer used car at Spitzer recently. Started with our experience with their service department over the past 5 years since we moved to Hartville. That gave us confidence to buy a car at the dealership and expect great service as the norm. We had a wonderful salesperson/Jennifer work with us as we navigated the several options until we finally chose the right vehicle for us. She was ably assisted by her mentor Mike. Both were customer oriented, friendly and just good folks to do business with. Overall a great team guided expertly by Brian, Sales Manager. More

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Very happy!! My experience leasing a new car at Spitzer Ford in Hartville was great! Eric Kotzar made sure I got everything I wanted and more in my new Edge! When My experience leasing a new car at Spitzer Ford in Hartville was great! Eric Kotzar made sure I got everything I wanted and more in my new Edge! When they didn't have the color I wanted, they were able to have the perfect one delivered to my house the next day! Thank you for your help! More

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Great Sales Experience With Excellent Service Follow Through I'll start this out by saying I really don't like buying cars which is the nicest way for me to say it. When I go to a dealership I do my best to avo I'll start this out by saying I really don't like buying cars which is the nicest way for me to say it. When I go to a dealership I do my best to avoid the salespeople until I absolutely need to talk to someone. If a salesperson approaches me to soon, I will just leave. That being said, Spitzer has given me some faith in the car buying experience. I purchased a used F150 that had just been taken in on trade and by that I mean it was a disaster of a mess from the previous owner. Trash all throughout, dirty and about $5-$10 dollars worth of change in the cupholder. Nevertheless I still wanted to take it for a spin. The salesperson had no issue with it and made no excuses for the way it looked. There was no pressure during or after the test drive, no BS about the capabilities of the truck and no talk of not finding a truck at that kind of price. I bought the vehicle with no pushing of add-on sales offers and they cleaned it up fairly quick with the sales person helping out the service staff to get the vehicle clean. The next day while trying to put in car-seats I realized that the previous owner cut the back center seat-belt. I called the sales person and they got me right in to look at it, ordered the replacement part and got it fixed no questions asked. Everyone I have encountered at the dealership has been very friendly and courteous and I will no doubt be back for vehicle purchases in the future. More

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