Michael Giordano

I had to take my brand new MB in due the some fluid leaking. Found out it was the washer fluid. Mike was the service manager handling this. He kept going back and forth saying they fixed it it then sai leaking. Found out it was the washer fluid. Mike was the service manager handling this. He kept going back and forth saying they fixed it it then said they need to replace it. Then came back and said MB needs to approve the replacement. He then said they approved the parts and it will be here in 2-3 days. I never heard back and I called him. He text me back stating that the parts is on back order until 5/10. Mind you I brought this car in early March 2024. I followed up with Mike regularly to get updates. I again made contact on April 6th and he responded "ETA 5/10/2024". On April 25th, he sends me text asking me if everything went well on my last service and that I should have received a survey that he would like me to fill out giving a good review. I was ticked that he is asking me for this when he knows the service has not been completed and that I am still waiting for the part to come in. I responded to him stating just that. He responded that he will look into the pump call and me back shortly. Well that shortly time has still not happened as of 5/6/24. More

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Excellent dealership. Been buying cars from Crown Eurocars for years. Great people there. Super helpful. If you’re looking a great sales associate, ask for Omar Rodrigu Been buying cars from Crown Eurocars for years. Great people there. Super helpful. If you’re looking a great sales associate, ask for Omar Rodriguez. He’s been helping me out for years and it super honest and has your best interests at heart. Tell him Andrew sent you. More

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Unfortunate Service Experience. On 2/10/24 I made an appointment to repair or replace a tire (with a screw) I purchased from them (still under warranty) a few months earlier with a On 2/10/24 I made an appointment to repair or replace a tire (with a screw) I purchased from them (still under warranty) a few months earlier with a service that I paid over $6k. We were promised then by the salesman that any issues with the tire under warranty would be fully covered by the dealership. However, on my recent visit - Michael who was very rude with me from the onset of my visit: he was upset that I stood outside by my vehicle waiting for a tech like the customer before me did, he was upset when he questioned whether or not I made an appointment, accused me of lying because he could not find my appointment, with a chip on his shoulder he questioned the types of tires and where I bought them from. When he saw in his computer I bought them from the dealership and they were under warranty, he immediately said we need to replace the tire and it would cost me money even though it was under warranty AND BEFORE HE EVEN LOOKED AT THE TIRE! Later, after about 30-45 min he approached me in the waiting area and demanded payment to simply mount the tire. I told him how we were told there would be no cost to us. He would not listen. Nor could we speak with any manager. We are repeat Mercedes-Benz (MB) customers who have purchased four MB vehicles in 10 years. We are MB brand loyal customers. We have spent a lot in multiple services over the years and I am very upset with how I was treated, how Michael spoke to me, and how the service department was not living up to their previous word. I expect more from a Mercedes Benz luxury car dealership and will now reconsider making any future purchases from the brand and especially this Crown-owned dealership that does not fulfill the promises made to customers over a trivial fee. I will pass this experience on to MB as well. More

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