Michael Harrity | Page 20

Why I returned ... and an initial reaction to my new vehicle Because I received outstanding service on my 2001 Accord, and because I like Honda quality, I decided to return to Matt Burne Honda for my next vehicl Because I received outstanding service on my 2001 Accord, and because I like Honda quality, I decided to return to Matt Burne Honda for my next vehicle. The Accord was 17 years old and I had driven it more than 245,000 miles. I purchased a 2019/HR-V, a new adventure for me! Although there are many positive changes (safety features, push button start, ...), I am disappointed with some others: lack of ability to lock items WITHIN the vehicle (important when using valet garage), driver’s seat belt awkwardly positioned, front cup holders are unsatisfactory, and the owners’ manual is confusing. Salesman Mike Harrity explained and/or set up many of the features for me. Back to the positive side: getting in/out of the vehicle, very good visibility, excellent heating system, automatic locking/unlocking. More

by Patricia Verified Customer Verified Customer

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Turned in leased vehicle.....got another I can think of nothing negative. Mike was very helpful and knowledgeable. Walked in at 3 pm...drove off at 5 pm. Paperwork took minutes. I can think of nothing negative. Mike was very helpful and knowledgeable. Walked in at 3 pm...drove off at 5 pm. Paperwork took minutes. More

by EDLUCAS Verified Customer Verified Customer

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Dreaded frozen wiper fluid Stopped in with no appointment. They took my car in ASAP said I had purchased bad wiper fluid that froze. They changed it and my oil and I was on my w Stopped in with no appointment. They took my car in ASAP said I had purchased bad wiper fluid that froze. They changed it and my oil and I was on my way. Great service. Friendly guys. Thank You! More

by MEGSHANE Verified Customer Verified Customer

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Painless Always a pleasure dealing with the service department. I was promptly taken care of in a timely fashion. It's so nice dealing with all the staff. I hi Always a pleasure dealing with the service department. I was promptly taken care of in a timely fashion. It's so nice dealing with all the staff. I highly recommend their quick service and pleasant attitude. More

by Phil H. Verified Customer Verified Customer

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Car inspection The service department is soo acomodating and soo friendly! Thank you for your prompt service. Always there for me to get transportation to and from m The service department is soo acomodating and soo friendly! Thank you for your prompt service. Always there for me to get transportation to and from my place of business. Soo helpful. More

by LHUBSHMAN Verified Customer Verified Customer

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Wonderful service Kind and knowledgeable employees / staff Would highly recommend to family and friends Zero complaints Definitely will be a return service Kind and knowledgeable employees / staff Would highly recommend to family and friends Zero complaints Definitely will be a return customer Very pleased with all aspects More

by COLLEENBEAHAN Verified Customer Verified Customer

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Staff and Service As always ( not sure how many years) the staff and servcie are amazing. Everyone is very efficient and very personable. They have continually gone the As always ( not sure how many years) the staff and servcie are amazing. Everyone is very efficient and very personable. They have continually gone the extra step to make an oil change or a new lease/purchase enjoyable. More

by DELPRETE0 Verified Customer Verified Customer

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Great Communication, friendly advice and service. Great Communication, friendly professional sales-service advice and vehicle service. In addition to servicing our 2014 Honda Accord, we talked to sal Great Communication, friendly professional sales-service advice and vehicle service. In addition to servicing our 2014 Honda Accord, we talked to sales staff and management, we were introduced to and given the overview of all the year end special offers and new safety features of the 2018 & 2019 CR-V EX and Pilot LX. More

by romanccc Verified Customer Verified Customer

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Best Service Ever This service department is the best ever. It is small and that is part of the goodness. From the time you walk in the door until you leave you feel This service department is the best ever. It is small and that is part of the goodness. From the time you walk in the door until you leave you feel like you are visiting family. The workmanship is perfect and the price is very fair. No upsells and no feeling guilty because you didn't buy it. I really cannot give enough praise and truthfully am looking forward to my next visit. More

by JorgeH Verified Customer Verified Customer

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Awesome! Matt Burne Honda is THE BEST when it comes to customer experience. Not a better dealership company in North East Pennsylvania.WOW WOW WOW WOW Matt Burne Honda is THE BEST when it comes to customer experience. Not a better dealership company in North East Pennsylvania.WOW WOW WOW WOW More

by PABPSU Verified Customer Verified Customer

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