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Michael Heath

Overview Reviews (565) Inventory (116)

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Michael Heath

Michael Heath | Page 53

Service Advisor

Acura by Executive

527 Washington Ave
North Haven, CT 06473

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4.9

565 Reviews

Overview Reviews (565) Inventory (116)

Dealership Experience

11 yrs, 4 mos

Industry Experience

11 yrs, 4 mos

Languages Spoken

English

4.9

565 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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565 Reviews of Michael Heath

July 15, 2022

Dealership Rating

Employee Rating

Service department is so helpful. Mike is very good about explaining the services needed and updates. Mike is very good about explaining the services needed and updates. More

by PRMONACO

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Jul 15, 2022 -

Acura by Executive responded

Thank you for taking the time to share your thoughts on working with Michael and our team. We're glad to hear we delivered such a great experience!

July 14, 2022

Dealership Rating

Employee Rating

They are always accommodating and very great to work with! Very satisfied! Highly recommend them with! Very satisfied! Highly recommend them More

by DANAANDKELLI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Manny Gonzalez, Kristi Lavacca, Nick Lavacca

Jul 15, 2022 -

Acura by Executive responded

Dana and Kelli, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 14, 2022

Dealership Rating

Employee Rating

Always on time regarding appointment time, does great work and in a timely fashion. Car looked great when they were finished. work and in a timely fashion. Car looked great when they were finished. More

by DEBORAHSUEW

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Had 2 spots and person who took care of me the first time. Sorry / drawing a blank

Jul 15, 2022 -

Acura by Executive responded

Deborah, We appreciate your business and our team looks forward to serving you again soon!

July 12, 2022

Dealership Rating

Employee Rating

Great service. Extremely polite and helpful! Would definitely recommend them to anyone looking for a great experience Extremely polite and helpful! Would definitely recommend them to anyone looking for a great experience More

by pzagorski

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 12, 2022 -

Acura by Executive responded

Thank you for sharing your thoughts about your experience with Acura by Executive. We appreciate your business and hope to see you again soon!

July 08, 2022

Dealership Rating

Employee Rating

My experience at Acura by Executive was excellent. Michael was extremely helpful and was able to apply some discounts that made the works I needed even more affordable. Michael was extremely helpful and was able to apply some discounts that made the works I needed even more affordable. More

by Jim

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nick Lavacca

Jul 09, 2022 -

Acura by Executive responded

Thank you so much for your kind words, Jim. We really appreciate you taking the time out to share your experience with us — and we agree, Michael is very helpful. We count ourselves lucky for customers like you. We look forward to servicing your car again in the future!

July 07, 2022

Dealership Rating

Employee Rating

2 1/2 hours is much too long for the service performed. x x x x x x More

by COL.SAMS

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Nick Lavacca

Jul 09, 2022 -

Acura by Executive responded

Thank you for your feedback, We appreciate your continued patience and understanding as we endeavor to deliver service during these trying times.

July 06, 2022

Dealership Rating

Employee Rating

Michael Heath was very thorough and he explained everything wrong with my car. He assured me my car was road worthy and I could still drive it until he parts came in everything wrong with my car. He assured me my car was road worthy and I could still drive it until he parts came in More

by Blj3050bernie

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 09, 2022 -

Acura by Executive responded

Thank you so much for the review on Michael in service, he is very knowledgeable and helpful. We look forward to seeing you in the future

Jul 06, 2022 -

Blj3050bernie responded

Was very satisfied with the service

Jul 06, 2022 -

Blj3050bernie responded

Was very satisfied

Jul 06, 2022 -

Blj3050bernie responded

Was satisfied

July 02, 2022

Dealership Rating

Employee Rating

Michael Heath makes the service area great! He is honest, truthful, and accommodating to us on every visit! He goes out of his way to meet our needs. He always remembers us by name which is mak He is honest, truthful, and accommodating to us on every visit! He goes out of his way to meet our needs. He always remembers us by name which is makes us feel welcome. More

by LindaLeeRN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 02, 2022 -

LindaLeeRN responded

Acura in North Haven is the Best!

July 01, 2022

Dealership Rating

Employee Rating

I thought they took a little too long for something that doesn’t normally take that long to do doesn’t normally take that long to do More

by lymarie_torres

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Jul 02, 2022 -

Acura by Executive responded

Thank you for your review. We'll b sure to share your comments with our crew.

Jul 09, 2022 -

Acura by Executive responded

Thank you for your continued patience and understanding, we know your time is important. We are always looking to improve as we deliver service during these unprecedented times.

July 01, 2022

Dealership Rating

Employee Rating

Notice said 15 minute process, service said an hour, actually an hour and a half. Haven’t been back since service voided my warranty because “I was sitting on the seat wrong”! actually an hour and a half. Haven’t been back since service voided my warranty because “I was sitting on the seat wrong”! More

by WEDOFOOD

Verified Customer

Friendliness

Recommend Dealer

Other Employees Tagged: Nick Lavacca

Jul 02, 2022 -

Acura by Executive responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jul 02, 2022 -

WEDOFOOD responded

The visit on the 29th was fine, just took longer than I expected. Why I haven’t been in for service since probably 2016 is because I was told I was sitting in the drivers seat wrong causing the plastic shroud around the seat bottom to break. Said you wouldn’t honor the warranty because of that. Nonsense!

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