Michael Heath | Page 53

Unprofessional, poor workmanship with installation of a new factory spoiler. Spoke with the service advisor about new install brakes making loud screeching noise, his response was for me to wait until anot new factory spoiler. Spoke with the service advisor about new install brakes making loud screeching noise, his response was for me to wait until another replacement spoiler part comes in and I must deal with the noise until. I returned my vehicle back to the dealer and they reinstalled the new spoiler ( still wasn’t flush) big visual gap, one side higher that the other. advisor told me that how they all look. When it comes to the brakes the advisor claimed the tech drove the vehicle over 20 miles and didn’t hear anything. Advisor told me that he would let the manager get in contact with me and that was from 6/25/22 and it is now 7/7/22. I would not be bringing my vehicle back to this shop for future repairs. More

by IDOITNICE Verified Customer Verified Customer

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I'm very happy about this dealer. There are services good and great friendly. Not bad There are services good and great friendly. Not bad More

by NGUYENDONGUSA Verified Customer Verified Customer

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Michael was responsive and understanding, and the team at Acura took care of my car in a timely manner even though it was a last minute call. Plus it was sparkly clean when I got it back! Acura took care of my car in a timely manner even though it was a last minute call. Plus it was sparkly clean when I got it back! More

by SLT2020 Verified Customer Verified Customer

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Very courteous and prompt with their service. Explain the whole process and don't force you to get things done on your car if it is not needed. Explain the whole process and don't force you to get things done on your car if it is not needed. More

by ED.J.MUZYKA.JR Verified Customer Verified Customer

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Always a pleasure working with the service crew. They are informative and answer all of my questions in a timely manner. They are informative and answer all of my questions in a timely manner. More

by Spunda3963 Verified Customer Verified Customer

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My experience with Acura of north haven has been exceptional. My sales women Joann Gradsick as well as mike from service are always there for my needs. My 2022 MDX was a great choice. Thank You exceptional. My sales women Joann Gradsick as well as mike from service are always there for my needs. My 2022 MDX was a great choice. Thank You David Oranzo More

by ORANZOD Verified Customer Verified Customer

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I cant even begin to say enough about the service department. Tyler Nick and Mike are top notch when it comes to service, communication and just listening when it comes to my 2009 RDX. Tyler especial department. Tyler Nick and Mike are top notch when it comes to service, communication and just listening when it comes to my 2009 RDX. Tyler especially as he has been my service advisor now for many years. I trust in his advise and he has never steered me wrong. Thank you Tyler! And, thank you Nick and Mike!! More

by JOANNY913 Verified Customer Verified Customer

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They are always so nice and listen to exactly what I’m trying to explain when it comes to my car issues. If it doesn’t make sense, they still listen and make sure they understand. They have never been rud trying to explain when it comes to my car issues. If it doesn’t make sense, they still listen and make sure they understand. They have never been rude or dismissive. I’ve asked dumb questions and the service team has always answered them. I’ve shared my concerns about my Acura dealership and they reassured me they are not like them, and they are not. More

by SARAIYA.MANSI Verified Customer Verified Customer

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Service people are professional and always follow up efficiently. they are good at explaining the service and options. efficiently. they are good at explaining the service and options. More

by MICHELE.PAPADIMITRIOU Verified Customer Verified Customer

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Always good service and pleasant attitude. Professional and knowledgeable, especially Mike in the service department. Thanks Professional and knowledgeable, especially Mike in the service department. Thanks More

by MAISECRETARY624 Verified Customer Verified Customer

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