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Michael Hughes
26 Reviews
26 Reviews
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26 Reviews of Michael Hughes
May 14, 2025
I’m not sure where to even begin with the nightmare it has been buying my vehicle from this dealer, but I’ll try and explain it all so other people who are in the market for a car are well aware of how ba has been buying my vehicle from this dealer, but I’ll try and explain it all so other people who are in the market for a car are well aware of how bad the experience I had here was. 1. I travelled from NY to FL to buy my vehicle here, and they were aware of the trip I had to make for this, and the fact that I was going to be driving the vehicle all the way back up the east coast to NY. I asked multiple times to make sure everything was legit and good prior to me making the trip. The whole entire process was rushed, the communication was extremely poor, and I felt like there was absolutely no customer service or care taken into consideration. 2. When I arrived at the dealer to pick up the car, I was informed that there was only one key at that time. At no point was it EVER communicated with me that they sold vehicles without a second key. This will be an additional cost for me to get a new key from an authorized GM/Chevy dealership. HORRIBLE communication or covering up and concealing things about the vehicle until you arrive to buy. 3. When I got inside of the vehicle, there were no floormats. Again, the dealer never once ever mentioned no floormats are included with the car. This was an additional cost for me to purchase new factory mats from the manufacturer once I was back home. AGAIN, terrible communication and concealment. 4. The vehicle had extremely terrible window tint on the back window which was causing complete and total ZERO visibility. The dealer sold the vehicle knowing very well this was a safety hazard. Whether the dealer sold this without caring or the service department overlooking it, this should have never happened or be sold in this condition and they never once communicated this before I arrived. The zero visibility almost caused not one but TWO different incidents that would have caused serious destruction to the vehicle when driving it back to NY. 5. The dealer sold the vehicle claiming it had never been in an accident or had any body work done to it. This was a lie. My vehicle is at a body shop now being fixed and having the issues corrected because it very clearly was involved in a crash. Again, if the service department or dealer had looked at the car and inspected it carefully, they would have seen that was the case. They either didn’t care and sold it without disclosing the information or it was a rushed and very poor inspection which they didn’t see. 6. While the dealer might not have too much control over this, it has taken me almost 6 weeks to receive my new plates and registration. The dealer had to issue a 2nd temporary plate and FL registration, and over night it to me so that the vehicle could still be driven while waiting for the NY plates and registration to arrive. If you’re someone purchasing a vehicle from this dealer from out of state, just know that it may be a very slow process for you to receive your items in order to drive the vehicle legally. They use a 3rd party agency to process and take care of registration and plates, versus handling it themselves. This was not disclosed to me. When I reached out to them through email on some of these issues, there was no good response, and it just seemed like they didn’t care or shrugged it off. I’m not sure exactly how this dealer was rated or voted the #1 in the area, but I can tell you I received the absolute worst service and care with my purchase. Plus, the fact that they knew I was flying in from a far distance to purchase this and drive it all the way home should have meant that I was communicated with better and I received better customer service without being rushed. I highly suggest if anyone is looking for a vehicle, they think twice about purchasing from this dealer or avoid it at all costs. If you do decide to purchase from here, make sure you are communicated with better than I was, you do a full inspection of the vehicle before buying it. More
by JV
Verified Customer
February 25, 2025
Best dealership experiance and purchase. Michael Hughes made it so easy and less stressful when buying my new truck and my trade in there. Drove from Nashville, TN just for it. Michael Hughes made it so easy and less stressful when buying my new truck and my trade in there. Drove from Nashville, TN just for it. More
by DUHVEE90
January 09, 2025
We planned on buying a truck. ...we knew exactly what we wanted!! Hughes met us out on the lot, found the truck we were looking for and 2 hours later we were driving home.....simp ...we knew exactly what we wanted!! Hughes met us out on the lot, found the truck we were looking for and 2 hours later we were driving home.....simple, easy, efficient!! Excellent experience! We will be back!! More
by KEVIN@KBDGINC.COM
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