Michael Jacques

Not very pleased with the service team at reliable Nissan right now. We recently purchased a vehicle about a month ago. Sales process went great, we also purchased the extended warranty plan through reliable right now. We recently purchased a vehicle about a month ago. Sales process went great, we also purchased the extended warranty plan through reliable Nissan. Now there’s a problem that occurred with electronics front screen but no one seems to want to help at Nissan service. I called twice and even recorded videos of the issue but they said nothing they can do unless it occurs during the time I dropped off the vehicle. Everyone just keep brushing us off like on the service team, can get someone that care enough to look at the issue. More

by CL Verified Customer Verified Customer

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I was impressed with the service attention vehicles that I received in your dealership on Saturday and Wednesday I received in your dealership on Saturday and Wednesday More

by trailblazer20006 Verified Customer Verified Customer

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I appreciate the prompt service and all of the staffs attentiveness. The is the first new vehicle I have purchased in many years. attentiveness. The is the first new vehicle I have purchased in many years. More

by April D Garcia Verified Customer Verified Customer

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Felt deceived after purchase. My understanding of the price was obviously wrong. Should have read the paperwork more closely. My understanding of the price was obviously wrong. Should have read the paperwork more closely. More

by RALLYIDO Verified Customer Verified Customer

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I came for a rack and pinion fox and let with the truck I've been wanting for a while. Michigan so comfortable with the process and I enjoyed that process. I usually don't! The constant courtesy was fab an I've been wanting for a while. Michigan so comfortable with the process and I enjoyed that process. I usually don't! The constant courtesy was fab and he got that I wanted that truck, the moment I looked at it ! It was excit, guys ! Thanks for being so awesome 👌 More

by MERCEDESBENT Verified Customer Verified Customer

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Between given the wrong information multiple times across multiple topics critical to the purchase of the vehicle (what offers apply to which vehicle, what type of service comes with a new vehicle purchase, multiple topics critical to the purchase of the vehicle (what offers apply to which vehicle, what type of service comes with a new vehicle purchase, type of fuel used), having to do the credit application over since the original was lost (including my PII), having my license not given back until I asked for it, my phone being taken since the associate thought it was his, given the wrong information over which car we had just test driven (we had the pictures proving which one we drove), being told the keys were not available for that vehicle (associate lost them?), a complete lack of knowledge about the vehicle in general, arrogant and rude staff berating customers next to us about "we're losing money on this deal!", the constant and invasive questions about my personal and professional life (where do you work, where do you live, how much do you make, where did you work before, how long have you been married, on and on and on, etc. Far more than what was needed for the credit app. Honestly, it was extremely uncomfortable, as if the staff were wanting to stalk us), being asked if we "won the lottery" in regards to being able to pay cash for the vehicle but choosing to finance at 0%, having the brand of our other car spoken down on, having staff brag about making $87 an hour, bragging about the GM owning $50k+ Rolex watches, the wrong car being sold to us (associate apparently scanned the wrong car? We didn't discover this until the very end, thankfully they were practically identical so we just went with it), being lied to constantly about where things were in the process only to discover the opposite was in fact true, a general lack of interest or speed in the entire process, the "detailing" of the vehicle missing majority of the protective film/leaving the windows dirty and the car not vacuumed, and all of this taking place over 5 hours of waiting, I will never buy a vehicle at Reliable again, and honestly, may never purchase another Nissan. The vehicle is great, the dealership and process is an unfortunate byproduct. I do not recommend and will make sure any and all know about the experience. Avoid at all costs; they do not care about you or your business. More

by KNIGHT1720 Verified Customer Verified Customer

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Everyone was very helpful but felt like we had to go back and forth a few to many times to make the deal. and forth a few to many times to make the deal. More

by MIROMERO94 Verified Customer Verified Customer

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Michael was awesome my last experience was horrible and Michael made it way better I'm happy with my purchase I'm happy with how he handled things and got things done right away he is my car salesman for n Michael made it way better I'm happy with my purchase I'm happy with how he handled things and got things done right away he is my car salesman for now on he's good looking too More

by danieltafoya1979 Verified Customer Verified Customer

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Everything went smoothly. Vehicle purchase was perfect. Best experience I have ever had with a dealership. Vehicle purchase was perfect. Best experience I have ever had with a dealership. More

by GLENCAMPMAN Verified Customer Verified Customer

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It was a great experience with the dealership. I didn't get the car I wanted no fault of theirs but I got a new car and I am happy. I didn't get the car I wanted no fault of theirs but I got a new car and I am happy. More

by atenciomelissa27 Verified Customer Verified Customer

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