Michael Jepson | Page 11

Amazing service Everyone was so friendly and helpful with any question I had. They all had smiles on their faces and welcomed me into the Subaru family. Everyone was so friendly and helpful with any question I had. They all had smiles on their faces and welcomed me into the Subaru family. More

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Quick, friendly, comfortable My new Subaru (750 miles) had a rear gate that wouldn't open. The dealer was able to take it in the next day and it was out in a couple of hours, fixe My new Subaru (750 miles) had a rear gate that wouldn't open. The dealer was able to take it in the next day and it was out in a couple of hours, fixed and with a thorough explanation of what was wrong. Nice waiting room , too More

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Total Redemption My first experience with Lithia was to say the least...disappointing. I had a 9:30 appointment and by 11:30 my car hadn't even been looked at. They My first experience with Lithia was to say the least...disappointing. I had a 9:30 appointment and by 11:30 my car hadn't even been looked at. They explained that the cashier had overbooked appointments for that day, 10/21/17. I thought "I'm never coming back here again". Needless to say I did return the following Saturday 10/28/17, I signed in with the same service rep Michael Jepson and I really feel like he made a point of getting me taken care of ASAP because of my previous visit. I only needed the service department to figure out what part I need for my problem; so as far as the actual repair I can't speak to that until it's done. I can say that Michael Jepson presented himself as a very courteous, and professional employee. More

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Most thorough service ever From the initial arrival to seeing me off my experience was great. Mike Jepson kept me informed every step of the way and all the staff was very helpf From the initial arrival to seeing me off my experience was great. Mike Jepson kept me informed every step of the way and all the staff was very helpful and friendly. More

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