Michael Jepson
Michael Jepson at Lithia Subaru of Fresno
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Michael Jepson

Service

Lithia Subaru of Fresno

5212 N Blackstone Ave
Fresno, CA 93710

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4.9
66 Reviews
4.9

66 Reviews

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66 Reviews of Michael Jepson

April 25, 2025

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Employee Rating

Victor Bravo in sales is the best. Thanks John and Brandon in service for always taking care of me! More

by jloyear
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Recommend Dealer
Yes
May 01, 2025

Lithia Subaru of Fresno responded

Jloyear, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

April 25, 2025

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Employee Rating

My service advisor went out of his way to contact the aftermarket warranty to get my repairs covered which saved me over two thousand dollars. They didn’t hesitate to provide me a loaner vehicle while mi More

by cdezs160
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
May 01, 2025

Lithia Subaru of Fresno responded

Cdezs160, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Lithia Subaru of Fresno!

April 23, 2025

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Great service, service department is very friendly, waiting room is setup nicely for customers. Love it there. More

by deb.muro
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Recommend Dealer
Yes
Apr 25, 2025

Lithia Subaru of Fresno responded

Deb.muro, we really appreciate your great feedback! Our team is available should you require any extra help.

April 18, 2025

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Its the best Subaru dealership in California. I drive all the way from Parkfield California to purchase and service my outback. More

by Jimbatson
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Recommend Dealer
Yes
Apr 25, 2025

Lithia Subaru of Fresno responded

Jimbatson, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

April 01, 2025

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Employee Rating

We were well taken care of, letting us use a loner car since we live out of town. The use of the car allowed us to do all the necessary shopping needed. Our vehicle was completed with the 60,000 mile serv More

by nroeben
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Recommend Dealer
Yes
Apr 05, 2025

Lithia Subaru of Fresno responded

Nroeben, we really appreciate your great feedback! Our team is available should you require any extra help.

March 25, 2025

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Employee Rating

Great, professional service. On time and attentive to the customer needs and schedule. Above expectations More

by Jim456
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Recommend Dealer
Yes
Mar 27, 2025

Lithia Subaru of Fresno responded

Jim456, we really appreciate your great feedback! Our team is available should you require any extra help.

March 15, 2025

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Employee Rating

Awesome staff, very efficient and easy to wait and work on my compost the same time. More

by jbraun
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Recommend Dealer
Yes
Mar 23, 2025

Lithia Subaru of Fresno responded

Jbraun, thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team is available should you require any extra help.

March 14, 2025

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Mike Jepson is always there for us with excellent explanations and patience. They finished our a/c repair in one day and kept us informed throughout. Pick up was a breeze. More

by Moe
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Service Communication
Recommend Dealer
Yes
Mar 23, 2025

Lithia Subaru of Fresno responded

Moe, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

March 13, 2025

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Employee Rating

Two times I’ve gone to have the recall done and both times failed. The second time someone was suppose to call and let me know if they had the part which no one did. So I went to my appointment and then More

by Rissa
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Recommend Dealer
No
Mar 23, 2025

Lithia Subaru of Fresno responded

Thank you for sharing your feedback, and I sincerely apologize for the inconvenience and frustration you’ve experienced. It’s disappointing to hear that we failed to meet your expectations not once, but twice, especially with something as important as a recall service. We understand how valuable your time is, and it’s unacceptable that you weren’t notified about the part availability before your appointment. You should have received proactive communication regarding the status of the part, and I’m truly sorry that this was overlooked. Your experience is not reflective of the level of service we aim to provide, and I’m grateful you brought this to our attention. I will ensure that our team reviews the communication process and works to prevent this from happening in the future. Please don’t hesitate to reach out directly, and thank you again for your patience.

March 12, 2025

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Really efficient and quick service. Kind and patient staff. Clean lobby with amenities while you wait for your car to be serviced. More

by anna93625
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 23, 2025

Lithia Subaru of Fresno responded

Anna93625, we really appreciate your great feedback! Our team is available should you require any extra help.

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