Michael John Mitchell | Page 3

Marianna Chevrolet GMC responded

We’re thrilled to hear how great your experience was! Tiffaney and the team work hard to create a professional and enjoyable atmosphere, and it means a lot to know that came through. We appreciate your recommendation and hope you enjoy your new ride!

Marianna Chevrolet GMC responded

We love hearing that! Edwin will appreciate the shoutout—he’s a true pro. Thanks for trusting us time and again, and we look forward to your next visit!

Marianna Chevrolet GMC responded

We appreciate your business and are glad we could get you the truck you wanted. That said, we’re sorry to hear communication didn’t meet your expectations and that the part wasn’t ready at your scheduled appointment. We understand how frustrating that can be and will use your feedback to improve our scheduling and follow-up process moving forward.

Marianna Chevrolet GMC responded

We’re so glad you had a great experience! A positive attitude and warm smile can truly make all the difference, and we’re happy to hear that stood out during your visit. Thank you for your kind words!

Marianna Chevrolet GMC responded

We’re so glad to hear you had a great experience! Friendly, quick service and a welcoming atmosphere are what we strive for every day. Thanks for choosing us!

Marianna Chevrolet GMC responded

Thank you for the kind words! We’re glad our team made you feel comfortable and taken care of. Providing professional and timely service is always our goal!

Marianna Chevrolet GMC responded

We understand how upsetting this experience has been and want to assure you that we’re doing everything in our power to support you. Our General Manager, Michael John Mitchell, has been in contact with you and remains committed to assisting you in any way possible. He offered to walk you through how to open a product claim with GM, as any determination regarding potential manufacturing issues must come directly from the manufacturer. As a precaution, he also recommended filing an insurance claim in case GM does not classify it as a product issue. Additionally, a vehicle has been placed in our loaner fleet, specifically for your use, with the keys set aside and ready for pickup. Your last message to Michael John regarding the loaner vehicle was thank you sounds good. We understand that this situation is frustrating, and although we cannot influence the manufacturer’s determination, we are committed to supporting you. We will continue to do everything possible to facilitate the process.

Marianna Chevrolet GMC responded

We’re so happy to hear that you love the staff and service! Edwin and Victoria will be thrilled to know they made such a positive impact. Thanks for trusting us to keep you moving!

Marianna Chevrolet GMC responded

We’re so glad to hear you had a great experience! It means a lot to know our team’s professionalism and quality work made a positive impression. Thanks for trusting us with your vehicle!

Marianna Chevrolet GMC responded

We’re thrilled to hear you had an amazing experience! Our team at Marianna Chevrolet works hard to provide top-notch service, and it means a lot to know you’ll be back and recommending us to others.