Michael Lindner | Page 9

I came in for the theft deterrent software update on my 2018 Kia and to get my transmission fluid changed. My appointment was for 2:00 PM on June 23, 2023. I arrived early. There were about seven cars a 2018 Kia and to get my transmission fluid changed. My appointment was for 2:00 PM on June 23, 2023. I arrived early. There were about seven cars ahead of me in the line that extended up the Service Entrance driveway. Mick greeted me and offered to see if he could find a car for me to use while I waited. Fast forward to 4:00 PM. No one came to talk to me. People came and went. I went out to ask what was holding things up and my car was still parked in the service entry area. Mick sent me back to the waiting area. He eventually gave me three options: a car overnight, reappoint, or stick it out. I stuck it out. Three hours after I arrived my car was finally done. Oh, and it turns out I didn't need the software update-- which was the main reason I made the appointment to begin with. I would think they could have told me that when I checked in. There was no hot water in the lounge area, which upset several waiting customers. A small thing for me, but it added to the frustration level of everyone around me-- most of whom were complaining about delays and lack of communication. Another customer and his wife who came in for an oil change were there almost as long as me. He told me he would never come back to your dealership-- ever. $289.52 for work I would have delayed had I known the security update was unnecessary. It was an expensive, time-consuming, irritating experience. Not what I expected from a Ganley dealership. More

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Erica the service writer 10 gold stars; not much else to say ! Terrific and caring considerate and professional say ! Terrific and caring considerate and professional More

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Just delightful. Ken Ganley Kia of Mentor knows exactly how to do their jobs. Awesome. Ken Ganley Kia of Mentor knows exactly how to do their jobs. Awesome. More

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Every salesperson was courteous and friendly. Service department is always friendly and answers questions regarding what needs completed next t keep my Forte in good driving condition. Service department is always friendly and answers questions regarding what needs completed next t keep my Forte in good driving condition. More

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Everything went great and was easy to do. It was fast as well on the day o was there It was fast as well on the day o was there More

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The vehicle service was done in an efficient timeframe and the service manager was well informed and helpful. I will definitely get my car serviced here again. and the service manager was well informed and helpful. I will definitely get my car serviced here again. More

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Frustrated. I made an appointment 2 weeks ago for an oil change and tire rotation for 9am. I showed up at 8:55am. There are 4 cars in the service area in front o I made an appointment 2 weeks ago for an oil change and tire rotation for 9am. I showed up at 8:55am. There are 4 cars in the service area in front of mine. My car is taken for the service at 9:50 for a scheduled appointment at 9am. So does that mean that everybody ahead of me had an appointment? I doubt it. If I had an appointment and the others did not I should have gone ahead of them otherwise why bother to schedule an appointment! More

by PLISA9581@GMAIL.COM Verified Customer Verified Customer

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Always efficient professional and we never mind coming here. They are under new ownership and no negatives to write about. here. They are under new ownership and no negatives to write about. More

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Courteous and thorough detailing repairs. It's easy to book an appointment and I appreciate the shuttle rides. It's easy to book an appointment and I appreciate the shuttle rides. More

by KINGPAMD@GMAIL.COM Verified Customer Verified Customer

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The service contact, Mick, got me in and out and at a decent price. Car was ready on time. decent price. Car was ready on time. More

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