Michael Marsh | Page 9

I contacted Jesse weeks before my purchase to inquire about the trucks available. In the moment, what I needed was not available so I put off my search. 3 weeks ago Jesse contacted me directly when the e about the trucks available. In the moment, what I needed was not available so I put off my search. 3 weeks ago Jesse contacted me directly when the exact type of vehicle became available and within hours I was driving off the lot in my new truck. The customer service was above and beyond. It’s easy to feel pressured at a dealership and not once did I feel that way at all. More

by Michelle V. Verified Customer Verified Customer

Print

The service staff were helpful, but my vehicle was towed in with an oil line failure only a month after my last oil change (also conducted at Reliable). The service team did not get to my truck for nearly t in with an oil line failure only a month after my last oil change (also conducted at Reliable). The service team did not get to my truck for nearly three weeks. This has been a consistent problem with Reliable. Hopefully new staff will join the service team and vehicles can be serviced more efficiently. More

by BRYANACEE7 Verified Customer Verified Customer

Print

They were fantastic. They got the hob done quickly and were extremely courteous to me. I would highly recommend. They got the hob done quickly and were extremely courteous to me. I would highly recommend. More

by kenzerkoo1@msn.com Verified Customer Verified Customer

Print

Love it , very pleased . Was able to get what I wanted from the store and found the best deal Was able to get what I wanted from the store and found the best deal More

by LENDENZELSELLERS20 Verified Customer Verified Customer

Print

I was sold a used vehicle which gave me a lot of problems right away, Greg and David at service center was helpful and tried what they could to get the vehicle running as it should. Mike in the used vehicle right away, Greg and David at service center was helpful and tried what they could to get the vehicle running as it should. Mike in the used vehicle dealership was able to trade in the first vehicle for a newer one. He made sure to take care of me and gave me a great deal on the newer one. Eddy was great in helping me and ensuring I was comfortable with the newer vehicle and answered any questions I had. Shoutout to Marcos for buying me a bottle of water. It was a miserable first few weeks with the first vehicle, but the team here alleviated a lot of stress and are very friendly. THANK YOU FOR WORKING WITH ME! More

Print

Great team, always helpful and I will return for future service. Thank you very much! service. Thank you very much! More

by Fatboy Verified Customer Verified Customer

Print

The technician did a great job servicing my vehicle in a timely manner and kept it clean. timely manner and kept it clean. More

by SISNEROSDAVID13579 Verified Customer Verified Customer

Print

Second time puchasing with Eddy and will be back for my 3rd in the future 3rd in the future More

Print

Kevin was great, good kid and a hustler! Never met a sales manager. Thought it was rude that no one ever came out to talk. Never met a sales manager. Thought it was rude that no one ever came out to talk. More

by RRTORTUGA16 Verified Customer Verified Customer

Print

This is the worst car lot in alb. Stay away from this place unless you want to buy a car that has tons of problems! We bought a 23 jeep grand cheroke 4xe not even a month later the ch Stay away from this place unless you want to buy a car that has tons of problems! We bought a 23 jeep grand cheroke 4xe not even a month later the check engine light came on. I called to speak to Mike marsh because he is who we dealt with when we bought the car and I needed to get information on them getting me a loaner or rental. He said he would get with Greg to give us a call to let us know when we can bring the vehicle in and get us a loaner. It took us several calls and 4 days to even get a date to bring it in to see what's going on with it. I was called back that same day told to pick up my car with 4 pages of stuff that could be wrong with it and check engine light still on. Greg the service manager told us they would not be able to get us a rental and he was told jeep would have to😂. Now let's make that make sense. I bought the car from unreliable not jeep. Jeep even told Ken the "owner" that it was his responsibility to get us a loaner or rental and ken did not like that. Jeep let us know they would possibly be able to get us one once they start the work but they are 4 weeks out and will try hard to get it in as soon as they can as they do have the vehicle right now. So in the mean time unreliable and ken the owner do not care about the situation they don't care that I'm out a vehicle and have to figure out how to get to and from work and dr apps. I have called ken numerous times and left him voicemails everytime I call they tell me he's in a meeting. Ken does not care about his customers only the money!. The cars are way overpriced and definitely not reliable! He could be trying to make up the money he lost in the latest lawsuit! Stay away from this place or you will regrett it! More

Print