Michael Medlin | Page 4

I had visited 4 other dealerships when I found a car I liked and it was at Mungenast Lexus of St. Louis. My daughter and I made arrangements to go and see it. The experience was impressive from start to f liked and it was at Mungenast Lexus of St. Louis. My daughter and I made arrangements to go and see it. The experience was impressive from start to finish. Mike Medlin was the sales person I worked with and he was courteous, arranged for a test drive, was able to answer all the questions I had and followed up with showing me features to help me get started once I had purchased the car. All in all, a very positive experience! More

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We recently worked with Mike Medlin on the purchase of our new car. He was so easy and accommodating to work with since we had (2) kids with us the first time we met him. We appreciated his honesty throu our new car. He was so easy and accommodating to work with since we had (2) kids with us the first time we met him. We appreciated his honesty throughout the process. Highly recommend seeing him! More

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Just bought new Lexus 300 NX From Mungenast working with Mike Medlin and enjoyed the whole process. No pressure, very informative and looking forward to great ride with good service. Mike Medlin and enjoyed the whole process. No pressure, very informative and looking forward to great ride with good service. More

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I started the purchase process through Chelsea, the Internet Sales Manager. She was quick to respond and offered pricing on the first request that I could not get to with my local dealer after 2 attem Internet Sales Manager. She was quick to respond and offered pricing on the first request that I could not get to with my local dealer after 2 attempts. Mike Medlin took over in finalizing the deal. Mike was very responsive in answering questions as well as in getting needed paperwork to complete the financing process. Both Chelsea and Mike made this a great car buying experience. More

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Mike Medlin was very helpful on purchasing 2017 Lexus Rx350. Worth the 2.5 hour [128 miles] drive to find the SUV Lexus we wanted Rx350. Worth the 2.5 hour [128 miles] drive to find the SUV Lexus we wanted More

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Best car buying experience I visited multiple dealerships before stopping into Mungenast Lexus. Mike Medlin was respectful and professional, even after I said I could not affor I visited multiple dealerships before stopping into Mungenast Lexus. Mike Medlin was respectful and professional, even after I said I could not afford a Lexus. I ultimately purchased a Lexus after Mike provided a few options that fit my budget. The Finance Manager was equally professional. More

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What an incredible experience! We had an incredible experience in buying a new RX350. From the first moment walking into the dealership, each and every experience and dealing ther We had an incredible experience in buying a new RX350. From the first moment walking into the dealership, each and every experience and dealing there has been truly outstanding. I even received a phone call from Ray Mungenast himself, thanking me for being a customer. Steve Zitko, our salesman, was the best, and made us feel comfortable, answering every question we had. I also have two other cars, a Mercedes Benz and a Porsche. Those dealerships fall a very distant second and third compared to Mungenast. I have been dealing with Mungenast for almost twenty years and have NEVER had a bad experience. Service folks have always made me feel comfortable and provide a loaner to drive if I need to leave my car for an extended period. Every person in the dealership is laser focused on the customer. Mungenast is the best. Period. More

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I was very impressed how customer friendly the staff was to me. I appreciated the no pressure and feeling of true concern to my needs that Mike Medlin displayed in my purchase. to me. I appreciated the no pressure and feeling of true concern to my needs that Mike Medlin displayed in my purchase. More

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Very Pleased. We were very pleased with our experience at Mungenast Lexus, and would highly recommend this dealership. We have owned several Toyotas, but this is o We were very pleased with our experience at Mungenast Lexus, and would highly recommend this dealership. We have owned several Toyotas, but this is our first Lexus. Both our salesman, Mike Medlin, and the technology specialist, Meghan Moran, were very thorough and professional, and made the buying experience both an easy and positive one. Our finance rep and the service department were also top-notch. More

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DEALER SOLD THE CAR I WAS ASSURED I HAD FIRST RIGHTS TO, TO BUYER WHO ARRIVED AFTER ME. Mungenast Lexus was highly recommended to me by my parents based on their past experience, but my experience was di TO BUYER WHO ARRIVED AFTER ME. Mungenast Lexus was highly recommended to me by my parents based on their past experience, but my experience was disheartening to say the least. I arrived and asked specifically for the Lexus NX I researched. I was escorted to the vehicle and requested a test drive, which was immediately granted. Just prior to pulling out of the parking space, a family approached and expressed interest in the same NX and began examining the vehicle — opening doors etc, while I was already in it! As I tried to pull out, the family stood in from of the NX and asked when I would be returning. I did not reply, as I felt their lack of patience was a bit disrespectful, given I had arrived and expressed interest first. After test driving the car, I let my salesperson know, I’m still interested but since he had found the other car I initially inquired about, I agreed to look at it but specified once more that I’m still interested in the NX. My salesperson assured me since I arrived and expressed interest first, I’d get preference for the NX. However, 20 mins later I sit down with my salesperson and was told, the NX WAS SOLD TO THE FAMILY that arrived AFTER me. When I asked why, my sales person said he thought I said “I wasn’t sold” on the NX. That’s NOT what I said, but let’s assume he interpreted it that way, that is not a clear or acceptable answer. I understand you’re in the business of selling but I feel as a salesperson, it’s only right to clearly communicate with your buyers and not show preferential treatment. That family was not respectful of my presence and my salesperson was not respectful of my presence as a buyer. I would have sincerely appreciated my salesperson saying “hey, if you’re on the fence about the vehicle, that’s fine but there’s another buyer in line that would like it if you’re unsure.” Rather than, “It’s yours if you want it since you were here first” AND THEN SELLING IT from beneath me! Fair treatment without regard to how someone shows up and transparency should be common practice. That’s not what I received. More

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