Michael (Mike) Carbone | Page 4

I am pleased with Ryan’s response to my service needs. I was there for a follow up service when the technician observed the need have my inspection sticker needed to be renewed and brought it to my attent I was there for a follow up service when the technician observed the need have my inspection sticker needed to be renewed and brought it to my attention. More

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For a 5000 mile checkup it took 2. 5 hours. The waiting room was so cool that I had to wear my down jacket and I wasn’t the only one. I had to inquire as to the status of my car at t 5 hours. The waiting room was so cool that I had to wear my down jacket and I wasn’t the only one. I had to inquire as to the status of my car at the 2 hour timeframe and forgo the wash or it would have been over 3 hours wait. Poor time management More

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Misunderstood warranty and arrived for service not covered. They still serviced at no charge. Extremely generous and even provided loaner for a medical appointment. Exceptional service! covered. They still serviced at no charge. Extremely generous and even provided loaner for a medical appointment. Exceptional service! More

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Assistant service manager Abraham was very professional very courteous no know what he was talking about and the manager and the department was very professional to very courteous no know what he was talking about and the manager and the department was very professional to More

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Great service manager Jen Perry! She gets me in and out quickly! Great person to work with. Knowledgeable and efficient! She gets me in and out quickly! Great person to work with. Knowledgeable and efficient! More

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The people at the service center are always courteous and polite…my experience with IRA LEXUS remains positive and would recommend their services! polite…my experience with IRA LEXUS remains positive and would recommend their services! More

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Everyone is always nice and always asking hope they can help. Tyler was professional and kept me updated through out my vehicles service. They also washed the vehicle. Waiting area was nice and had snacks help. Tyler was professional and kept me updated through out my vehicles service. They also washed the vehicle. Waiting area was nice and had snacks More

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All the staff are wonderful at Ira beginning with the phone calls to set up the appointment and the pick up service they included with a loaner vehicle. Lexus is a wonderful car and the service they off phone calls to set up the appointment and the pick up service they included with a loaner vehicle. Lexus is a wonderful car and the service they offer matches the luxury of the car. Highly recommend Ira. More

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It was my first time in the service department and was very impressed. Ryan helped me and he was great. very impressed. Ryan helped me and he was great. More

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Great experience, great facility, work done at a timely fashion and Abraham was a very informative and help me and kept me apprised of the situation on a daily basis fashion and Abraham was a very informative and help me and kept me apprised of the situation on a daily basis More

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