Michael (Mike) Carbone | Page 4

Easy appointment set up, easy check in and quick and easy service appointment. Comfortable lounge area too. service appointment. Comfortable lounge area too. More

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Ira Lexus is definitely the place where you want to buy or lease your new car they are outstanding and very professional or lease your new car they are outstanding and very professional More

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Service advisor Ryan is very helpful and quickly getting a problem solved. I am very satisfied what he did for my car. a problem solved. I am very satisfied what he did for my car. More

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I went to the dealership for a regular service. I waited about three hours which was much longer than I expected. I also specifically asked them to help me with my dashboard as I was constantly get I waited about three hours which was much longer than I expected. I also specifically asked them to help me with my dashboard as I was constantly getting a reset pin message. I was told that only their genius could do that. I was never given the genius‘s contact information during my three hour wait. After I was done and I got a follow up text from the service manager. I asked for the genius‘s contact information. I have reached out to the genius three times now and still have not heard from them. My dashboard is still basically useless. The dealership has always been pretty poor as far as customer service even though I have bought about six cars from them over the last 20 years. If there was another good dealership around, I would go to it. More

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My husband went to your dealership to have a key made for my Lexus. He was extremely happy with the service he received. Thank you. my Lexus. He was extremely happy with the service he received. Thank you. More

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I am pleased with Ryan’s response to my service needs. I was there for a follow up service when the technician observed the need have my inspection sticker needed to be renewed and brought it to my attent I was there for a follow up service when the technician observed the need have my inspection sticker needed to be renewed and brought it to my attention. More

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For a 5000 mile checkup it took 2. 5 hours. The waiting room was so cool that I had to wear my down jacket and I wasn’t the only one. I had to inquire as to the status of my car at t 5 hours. The waiting room was so cool that I had to wear my down jacket and I wasn’t the only one. I had to inquire as to the status of my car at the 2 hour timeframe and forgo the wash or it would have been over 3 hours wait. Poor time management More

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Misunderstood warranty and arrived for service not covered. They still serviced at no charge. Extremely generous and even provided loaner for a medical appointment. Exceptional service! covered. They still serviced at no charge. Extremely generous and even provided loaner for a medical appointment. Exceptional service! More

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Assistant service manager Abraham was very professional very courteous no know what he was talking about and the manager and the department was very professional to very courteous no know what he was talking about and the manager and the department was very professional to More

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Great service manager Jen Perry! She gets me in and out quickly! Great person to work with. Knowledgeable and efficient! She gets me in and out quickly! Great person to work with. Knowledgeable and efficient! More

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