Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Michael (Mike) Carbone

Overview Reviews (183)

Contact Me

View All Employees

< View All Employees

Michael (Mike) Carbone

Michael (Mike) Carbone | Page 5

Shop Foreman/Master Technician

Ira Lexus of Danvers

101 Andover Street Route 114
Danvers, MA 01923

Contact Me

4.9

183 Reviews

Overview Reviews (183)

4.9

183 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Michael (Mike) Carbone

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

183 Reviews of Michael (Mike) Carbone

November 29, 2025

Dealership Rating

Employee Rating

Ira Lexus of Danvers Service is the best in class when it comes to customer service. I have been to several dealership this one has no rival. Prompt service, clear communication and welcoming environment. Sh comes to customer service. I have been to several dealership this one has no rival. Prompt service, clear communication and welcoming environment. Shout out to Jen Perry who has been taken care of my car for the last four years. More

by John O

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jennifer Perry

Report | Print

Nov 30, 2025 -

Ira Lexus of Danvers responded

Hi John, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 26, 2025

Dealership Rating

Employee Rating

The staff were very friendly and attentive to my needs! The service was quick and orderly! The service was quick and orderly! More

by saviyettetouch07

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 27, 2025 -

Ira Lexus of Danvers responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ira Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 21, 2025

Dealership Rating

Employee Rating

Very friendly, reliable, thorough and knowledgeable. Have had my car serviced every year since I purchased it. Wouldn’t go anywhere else! It Have had my car serviced every year since I purchased it. Wouldn’t go anywhere else! It More

by l.tomasello

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 23, 2025 -

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2025

Dealership Rating

Employee Rating

Scott was a excellent sales person with a lot of experience and knowledge very personable! experience and knowledge very personable! More

by Nancysdlu

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Mike Coco, Cesar Guerrero, Scott Lassiter

Report | Print

Nov 23, 2025 -

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 20, 2025

Dealership Rating

Employee Rating

When I bring my vehicle in go a yearly check up or oil hange I am charged more. I had a service that was $300. Then it went up to $1K all with recommended services and 3 important things. Also, my vehicl hange I am charged more. I had a service that was $300. Then it went up to $1K all with recommended services and 3 important things. Also, my vehicle was never vacuumed as promised. I really miss Brandon who used to make sure I left the service department happy. More

by mmorriso06

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Brandon

Report | Print

Nov 22, 2025 -

Ira Lexus of Danvers responded

Thank you for the feedback and apologize for the oversight. Our service manager Brendan DeAngelis left you a voicemail to review and make it right. Please contact Brendan DeAngelis at 978-739-8611 or bdeangelis@group1auto.com. Thank you. Willy Moy General Manager

November 19, 2025

Dealership Rating

Employee Rating

Excellent communication both before and during the service. I was well informed personally and by email when my car service was completed and its status.. service. I was well informed personally and by email when my car service was completed and its status.. More

by Jmcn2000

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 20, 2025 -

Ira Lexus of Danvers responded

Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions, please reach out!

November 15, 2025

Dealership Rating

Employee Rating

Service Advisor, Bryanna Bernard was fantastic. Everything done quickly and professionally. Facility, owner lounge and loaner were clean and comfortable. Everything done quickly and professionally. Facility, owner lounge and loaner were clean and comfortable. More

by chipwyser

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 17, 2025 -

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 15, 2025

Dealership Rating

Employee Rating

My experience with this dealership is ALWAYS excellent. That is why I choose Lexus. Kudos That is why I choose Lexus. Kudos More

by Lcappsholland

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 16, 2025 -

Ira Lexus of Danvers responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 10, 2025

Dealership Rating

Employee Rating

Service reps are always efficient, pleasant and always willing to to help with the little questions. willing to to help with the little questions. More

by Deborah

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Nov 12, 2025 -

Ira Lexus of Danvers responded

Hi Deborah, thank you for your kind review; we are happy to pass along your comments to the team here at Ira Lexus! If you have any further questions, please don't hesitate to reach out!

November 06, 2025

Dealership Rating

Employee Rating

I have purchased ten vehicles from IRA. WOULD HIGHLY RECOMMEND them to purchase a car and have it serviced WOULD HIGHLY RECOMMEND them to purchase a car and have it serviced More

by dscovil

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dennis palagrino

Report | Print

Nov 07, 2025 -

Ira Lexus of Danvers responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.