Michael (Mike) Carbone | Page 9

It’s a Great Dealership and great techs and service advisors. Just very disappointed this time around. They didn’t have rear suspension for my 2013 LS in stock so I got the vin number from them and o advisors. Just very disappointed this time around. They didn’t have rear suspension for my 2013 LS in stock so I got the vin number from them and ordered online OEM. It was installed. 6months later only the rear right side is leaking. This time I will have them order and re-install it. I really hate to have to do this twice. Like I wish there was a salesman to convinced me to wait till they had the part. We’re talking $4k now just to replace rear suspension. It’s not about money it’s about common sense and trust. Why are they not both leaking. More

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Always top quality work done on my car! Everyone is super kind and easy to work with on repairs. Everyone is super kind and easy to work with on repairs. More

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I had my car serviced today and Jennifer is a first class service rep. She’s knowledgeable and very attentive to her customers. service rep. She’s knowledgeable and very attentive to her customers. More

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Good prompt polite service Comfortable waiting area. Thought The car would get a wash and vacuum As it usually does but disappointed this Time it did not. But Thank you Lexus!! Thought The car would get a wash and vacuum As it usually does but disappointed this Time it did not. But Thank you Lexus!! More

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Great customer service David Explained the work to be performed An my cars where ready as promised performed An my cars where ready as promised More

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Good service and care of customers. The time waiting is a little bit longer than expected but I can see that The time waiting is a little bit longer than expected but I can see that More

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They are very knowledgeable, very accommodating and always trying to help. They always inform me of options and timetables for taking care of potential issues. In particular Dennis Pellegrino is especi always trying to help. They always inform me of options and timetables for taking care of potential issues. In particular Dennis Pellegrino is especially super well-informed and friendly. More

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I have always had pleasant experiences at both IRA Lexus of Danvers and of IRA Lexus of Manchester. of Danvers and of IRA Lexus of Manchester. More

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Everyone was so professional, courteous and helpful! I was thrilled with the service and the whole experience! Thank you IRA! I was thrilled with the service and the whole experience! Thank you IRA! More

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Ira Lexus is awesome, especially Dennis P in Service! !! He is so helpful and personable! I’ve bought several cars at Ira and they go out of their way to keep their customers happy….. right down to thei !! He is so helpful and personable! I’ve bought several cars at Ira and they go out of their way to keep their customers happy….. right down to their snack area! 😄 More

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