Michael Milnick | Page 7

Gray-Daniels Ford responded

Thank you for the five-star review! We’re glad Michael and the service team provided excellent support and resolved all issues with your Ford Fusion. We appreciate your trust and look forward to serving you again.

gavin responded

GM Called me said any bridge we had was now burned. I will honor his request. The bad apple came from his Dealership made comment I left negative review because I did not get a good deal was not the full story. It was mixture of service department and going up there several times in one week to try to catch a sales manager which I respected he was very busy. Was asked to come back Saturday he was not available Robby was there he seemed careless to help at all. I was not mad because I did not get a good deal. I am mad at how this dealership chose to handle the issue and put 100 percent of the blame on Lincoln. This is not the way handle customers. Lincoln on the other hand should have offered more than the 10k certificate that did not cover the underwater issue. However it took me going to Texas to get the deal that was more favorable to me so I would not be upside down at the fault of Lincoln. I had to jump through hoops on my own they clearly shown profit over customer. Had he not text and called me to say this I would have been more civll about this and deleted the review.