Michael Morris | Page 3

Outstanding Customer Service Want great customer service? Looking for a car that other dealerships don't want to take the time to find for you? This is your place! I wanted a new Want great customer service? Looking for a car that other dealerships don't want to take the time to find for you? This is your place! I wanted a new 2017 VW GTI that no one had in stock and Michael told me with absolutely no hesitation, "no problem at all, we'll find it for you!" And him and Isaac did just that and at a great price. Even though it was late when I got there, Michael, Isaac, and Brian went the extra mile and stayed way past closing time to get my deal finished that night so my trip back to pick up my car would be a quick in & out. Top Notch, Thanks fellows!! More

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Happy Customer I have bought and leased about 6 vehicles from this dealership and Michael has been my sales person on all of them - he is very good at what he does, I have bought and leased about 6 vehicles from this dealership and Michael has been my sales person on all of them - he is very good at what he does, friendly, ready to assist, very efficient, and very professional. Few times, I went there for service and ended up leaving with a new car. I like his attitude! In addition, the shop is run by an excellent manager, Mr. Chee, with whom I was able to make deals that were fair to me and the dealership. I would highly recommend to anyone to stop by and look at their cars, etc. More

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I keep coming back I first met Mr. Morris in 2009 when I leased my daughter's first vehicle for college. I leased her second vehicle with Mr. Morris in 2012 and needles I first met Mr. Morris in 2009 when I leased my daughter's first vehicle for college. I leased her second vehicle with Mr. Morris in 2012 and needless to say, she just leased her very own 2017 Volkswagen Tiguan. What can we say- this Dealership has catered to our needs since 2009. And, because of their professionalism we have remained valued customers. Mr. Morris and Issac Chee, the General Manager, are courteous, knowledgeable, and have the best satisfaction guaranteed that I've ever experienced in a dealership. Mr. Morris is a great salesman and I would highly recommend this dealership to any friend or family member. More

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They go the extra mile for customers Outstanding! Michael Morris and Isaac Chee will earn your business and be there after the sale. They will go the extra mile to satisfy customers. A Outstanding! Michael Morris and Isaac Chee will earn your business and be there after the sale. They will go the extra mile to satisfy customers. After the sale, the Service Department will be there to provide outstanding service. Service Manager Ron Lane and all his service staff will keep your VW running great and do it right the first time. Thanks to everyone at Ourisman VW Laurel. More

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Excellent Service Received at great lease price and all incentives available. My lease turn in and new lease were handled efficiently. Isaac Chee and Mike Morris are to Received at great lease price and all incentives available. My lease turn in and new lease were handled efficiently. Isaac Chee and Mike Morris are total professionals. Will always come to Ourisman VW for my vehicles. The service department under Ron Lane is a good one too. More

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Stellar Customer Service Isaac Chee & Michael Morris were phenomenal in helping me purchase a new car! Everyone in the dealership was friendly & helpful. I would definitely Isaac Chee & Michael Morris were phenomenal in helping me purchase a new car! Everyone in the dealership was friendly & helpful. I would definitely recommend them to friends & family! More

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Outstanding customer service I recently returned my Jetta TDI to VW corporation through the VW buyback offer. The buyback offer was excellent, so I turned around and purchased a 2 I recently returned my Jetta TDI to VW corporation through the VW buyback offer. The buyback offer was excellent, so I turned around and purchased a 2017 Passat from Mike Morris. Mr. Morris was very professional and helpful. This is the 3th VW vehicle I have purchased from Mike. Thanks again Mike and all of the professional at Ourisman Volkswagen of Laurel...Cheers! More

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My daughter and I visited the dealership a year ago to check out the models and to get an idea on what was available. Mike Morris was our salesperson and was very cordial and patient with us. I decided to check out the models and to get an idea on what was available. Mike Morris was our salesperson and was very cordial and patient with us. I decided to buy a 2012 Volkswagen Jetta for my wife for Christmas. My daughter recently bought a Tiguan, and a week later, I chose a Toureg. We are all very happy with the cars and service so far. The entire staff at Ourisman were very friendly, and answered all of our questions with honesty and complete knowledge of their vehicles. Mike is a great salesman, and I look forward to sending him as much business as I can. More

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Mike and Isaac were amazing. These guys were total professionals and went above and beyond even after we drove off of the lot. My wife and I went in and purchased a 2012 VW Sportwagon. Initially, we professionals and went above and beyond even after we drove off of the lot. My wife and I went in and purchased a 2012 VW Sportwagon. Initially, we installed an upgraded after-market navi through the dealership (it was not the VW equipment found in the VWs). In the end, it just did not work out. We did not like losing some of the steering wheel controls and there were some issues with the bluetooth. Mike and Isaac were great in helping us get the original equipment reinstalled. Further, Isaac kept on the look-out for new VW brand upgraded navis for us. That allowed us to go back and get the navi we wanted at the time of purchase. Also, we had our battery go dead for an unknown reason about 6 weeks after purchase. Isaac called us to have us bring the car in to have it checked out, just in case, to make sure there was nothing wrong with the car. These guys are in the sales department, not service. I have never had a dealership (sales department) continue to make sure the customer was happy months after purchasing a car. Typically, from my experience, one you sign on the dotted line, the sales staff is on to the next customer. Not at all what we experienced from Ourisman. I highly recommend this dealership and when the time comes, we will surely purchase our next car with these guys. The only regret I have is that we bought our first VW from Fitzgerald! haha Thank you Mike and Isaac! More

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