Michael Offer | Page 3

maintenance My experience has always been great no matter what was needed, I have had several services and all have been done in a timely manner THANKS TO ALL OF My experience has always been great no matter what was needed, I have had several services and all have been done in a timely manner THANKS TO ALL OF THE TEAM STEVE MCCOY More

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Professional Truck Sales and Service When I had what I thought were problems, General Manager, Michael Offer and Service Manager, Chase Roble had answers and for that I am very grateful. When I had what I thought were problems, General Manager, Michael Offer and Service Manager, Chase Roble had answers and for that I am very grateful. More

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Excellent Experiece Marvin and the J.C. Lewis team are first class. My wife and I were treated with the utmost respect and we WILL be repeat customers. Marvin and the J.C. Lewis team are first class. My wife and I were treated with the utmost respect and we WILL be repeat customers. More

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Excellent Service I would like to COMMEND Mr Barry Drummond for his extended kindness and great friendly service that he always provides when I come to have my vehicle I would like to COMMEND Mr Barry Drummond for his extended kindness and great friendly service that he always provides when I come to have my vehicle serviced. For the past 10+ years I have been provided excellent service and he always make me feel like a #1 customer. Michael Offer is also an outstanding GM and knows to to keep his customers happy and has proven to me that The Ford Place appreciate my business. Hats off to the Service Department! More

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extremely disappointed I had high hopes for working with J.C.Lewis Ford because my sales rep was very helpful, and I had heard great things about the Fiesta I was purchasing I had high hopes for working with J.C.Lewis Ford because my sales rep was very helpful, and I had heard great things about the Fiesta I was purchasing. However, it's been a horrible experience since the day I bought my car. In less than one year, my brand new 2013 automatic Fiesta has had to have the clutch system replaced twice! Furthermore, when I brought the car in recently for the third time with the same issue, the General Manager claimed (repeatedly) that there was no record of the second time I had the clutch system replaced. Yet when I asked a service center employee to check the system the next day, the information was readily available, clearly stating the work that had been done. This is not the first time I have gotten mixed messages from the J.C. Lewis staff, as I was told by a service representative the second time I brought the car in that my car was an anomaly and that the problem was new, but a few days later when I called to ask when my car would be ready, I was told that there were 2 other Fiestas ahead of me in line to have the clutch replaced (for the same issue as mine). While I'm hopeful that the problem is now fixed, I have felt completely unsupported by J.C. Lewis Ford. Although it is more inconvenient, I will be looking for a different dealership to assist me with future repair work. More

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Customer Service was outstanding I just want to say that I had my car towed to Ford because the battery I thought had died going through my warranty they called Out Bluewater Towing. I just want to say that I had my car towed to Ford because the battery I thought had died going through my warranty they called Out Bluewater Towing. Somehow during the tow my car had acquired grease marks in my car. After contacting Bluewater towing and they refusing to do anything about it I wrote an email to Mgr at JC Lewis Ford about not using Bluewater ever again and the reason for it cause my warranty came with the towing. Mike Offer replied back to me immediately and took care of the situation at hand that I was upset about. I have bought all my cars from there in the last 14 yrs and will continue to do so just because of the outstanding customer service I have received. Chase in the svc dept went above and beyond to make sure I was taken care of properly while there on numerous occasions. Thanks so much for the outstanding customer service. Its not often that you come across exceptional customer so when that does happen I like to make sure they are recognized. More

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Lost opportunities After purchasing a used vehicle from JC Lewis in 2013 I found myself in the dealership some five times with each being a bitter disappointment. After purchasing a used vehicle from JC Lewis in 2013 I found myself in the dealership some five times with each being a bitter disappointment. More

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Excellent, Knowledgeable Service I have a 2013 F-350 DRW that was due for an oil/filter change along with fluids, and tires checks. I was able to make my appointment on JC Lewis' webs I have a 2013 F-350 DRW that was due for an oil/filter change along with fluids, and tires checks. I was able to make my appointment on JC Lewis' website very easily. When I arrived the day of the appointment, I was met quickly and efficiently by Darryl. Services were performed while I waited and completed rapidly. The entire process took ~ one hour and all went well. I feel very confident in letting JC Lewis work on my vehicle. More

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Had a great buying experience working with Robert Rentz, James Eady, and many of the sales staff. They went above and beyond our expectations in assisting with finding the right car. Very pleased with our n James Eady, and many of the sales staff. They went above and beyond our expectations in assisting with finding the right car. Very pleased with our new Edge. Have dealt with J.C. Lewis in the past and that experience brought us back. Very pleased with the sales and service team. Would highly recommend. More

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I made an appointment with the Service Department for my first-ever service call for my new Ford C-Max; when I arrived at the appointed time, the staff was prompt, friendly and courteous. I even ran into m first-ever service call for my new Ford C-Max; when I arrived at the appointed time, the staff was prompt, friendly and courteous. I even ran into my Salesman, David McCalla, who was also very friendly--even fixed a problem I was having with my personal I-Pad while I was waiting for my service to be completed. The waiting room provided to me while my service work was being performed was comfortable, clean and well appointed. The service work was performed within the time estimated by the very nice lady who handled my appointment. The entire service experience was positive, prompt, comfortable and well organized at a price I thought was very reasonable. And, I love our new C-Max!! Stan Thornton More

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