Michael Palmer | Page 5

Buying a car through the internet I was looking to purchase a new 2014 ford mustang gt/cs. I live in south jersey and was working with a couple of local dealers. I got a couple of dece I was looking to purchase a new 2014 ford mustang gt/cs. I live in south jersey and was working with a couple of local dealers. I got a couple of decent prices online from them and was about to purchase the car. Before I did I did an internet search and up popped Koon's Sterling. Looking at there website and seeing their prices were over 1000.00 less then my local dealer I was intrigued. A chat window popped up and Mike Palmer was the salesman. He was very staight forward with me about price and any fees. He gave me an out the door price immediately. This is something most other dealers won't do online. I told him it sounds good and I will let him know what i decide. I gave my local dealer a chance to match or come close to his price so I didn't need to make a 3 hour drive to virginia. I never heard back from my local dealers, so I knew right there I got a great deal. I emailed Mike and told him which car I wanted. Turns out the car had not arrived yet. He mailed me all the paperwork. I signed them and mailed them back. He called when the car came in. I thought about just having the car shipped to me but I didnt want to wait an extra couple of days. My daughter drove me down I handed over the check and got the keys. Mike went over all the features on the car and synced my phone to the car. The drive was well worth it and Mike Palmer was great. Mike Palmer and Koon's Sterling will be first on my list when I am in the market for another car. One Satisfied Customer, Gary S. Cinnaminson, NJ More

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Add me to the list of satified customers!! I purchased a new ford mustang from Mike Palmer and the experience could not have been better. Shopping from my home town of Long Island, New York, I was at first new ford mustang from Mike Palmer and the experience could not have been better. Shopping from my home town of Long Island, New York, I was at first sceptical of purchasing a vehicle over the phone, but Mike Palmer politely, honestly and informatively, navigated me through the process. I got a much better price from Mike than from my local dealerships, and that included heavy duty floor mats, delivery to N.Y., and a full tank of gas!! Never, and I mean never, have I felt so satisfied with a new car purchase as I am with Koons Sterling Ford. Many thanks again to Mike Palmer. Sincerely Vincent C. More

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Sometimes luck is on your side. When on the dealer's website, a chat box popped up with Mike asking if he could help. Based on his responses to my typed questions, we went to the dealer later that day. website, a chat box popped up with Mike asking if he could help. Based on his responses to my typed questions, we went to the dealer later that day. From that moment on, we didn't just have a sales rep, but a point person and resource who looked out for us no matter what the question or issue was, both during and well after the sale. The sale was easy, no haggling, with a long test drive, and Mike found exactly the car we wanted at another dealership. He arranged to have it delivered and we picked it up the next day on a Sunday evening when the dealer was closing. Mike handled the last paperwork with us since our Finance rep had left. He then spent a good amount of time back in the car with us explaining features, and had me test the hands free parallel parking (very fun). He reiterated if we had questions about the car, to contact him. And I did. He'd quickly respond via email or phone. Once I called him but realized my question could be answered by the parts department, so hung up after a couple of rings. But he later saw our number on caller i.d. so called me anyway. And when some paperwork was inadvertently left at the dealer, he offered to drive it to us. Mike also stepped in when another department's email wasn't working and phone calls not returned promptly. His manager may have said it best - that Mike was a bulldog when it came to his customers. He just takes care of you. I half expect him to show up if we can't get our lawn mower started. Note: these ratings are solely for Mike and the sales process. More

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My wife and I had a very hard time finding a 2012 Ford Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, h Escape Limited Hybrid. Mike Palmer treated us like royalty, particularly given we are from INDIANA> Mike held this car, even though high in demand, helped us with paperwork, and skillfully arranged delivery right to our door!!! What a wonderful experience!!! More

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This is the 2nd time that I have purchased a vehicle pretty much online. From start to finish, all staff I spoke with were friendly and helpful. My salesperson Mike Palmer was highly efficient from re pretty much online. From start to finish, all staff I spoke with were friendly and helpful. My salesperson Mike Palmer was highly efficient from returning information via email, replies to my phone calls, and getting me updated pricing information as well as financing. I actually shopped at 4 other dealerships prior to this one. This dealership gave me a fair price and had a no hidden costs. One of the biggest reasons for me to have chosen them. More

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I actually drove from Connecticut to purchase my vehicle from Koons Sterling Ford in Viginia. Based on price alone, it was worth the trip! When I arrived, I was greeted immediately, and taken care of from from Koons Sterling Ford in Viginia. Based on price alone, it was worth the trip! When I arrived, I was greeted immediately, and taken care of from the second I stepped out of my car. The price and service was excellent. The entire process of trading my old car in and driving my new car off the lot took less than 2 hours. I couldn't be happier! I'd highly recommend this dealership (Even if you live 6 hours away!) It was a pleasure doing business with them. More

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Our company and personally, have purchased a total of 22 vehicles from Mike Palmer at Koons Sterling Ford and the level of attention given is the BEST. We live and work in Virginia Beach, yet we travel and vehicles from Mike Palmer at Koons Sterling Ford and the level of attention given is the BEST. We live and work in Virginia Beach, yet we travel and deal with Koons and Mike eve though it is several hours away, because of the high level of service we receive. We will continue to go to Koons and Mike for all our future purchases and recommend them highly. More

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I had purchased a used vehicle from Sterling Ford this summer and appreciated the service level from all of the individuals who worked with me, primarily Nick Humphries and Thom Murray. After doing re summer and appreciated the service level from all of the individuals who worked with me, primarily Nick Humphries and Thom Murray. After doing research on a new vehicle for my wife, we decided that buying American, and buying Ford just made a lot of sense. I am particularly pleased that Ford did NOT accept bail-outs, but rather worked hard at building quality vehicles, and building customer loyalty through good old fashioned American team work and service. At Sterling Ford, the team-work was down-right impressive. Over the course of a couple visits, if Nick Humphries was busy with other customers, then Shane Sonner would jump right in and pick up where Nick left off. On a follow-up visit for further test drives, Mike Palmer was outstanding at listening to our requirements, and providing answers and insight based upon those requirements, while never patronizing us with that all too familiar "over-polite-false-sincerity" that drives me away from a dealership (drives me away, but NOT in one of their vehicles). When my wife and I finally arrived at a decision, Thom Murray, in financing, was expert at thoroughly reviewing various options, while guiding us through process. The high quality of the vehicles that Ford is (finally) making, combined with the high level of customer service that we experienced at Sterling Ford is definitely a winning formula. Perhaps more American companies should pay attention, because Ford is actually restoring credibility in what it means to be "Made in America". Lastly, consider this: Ford did not solicit any of my comments, or pay me one thin dime. In fact, I gave my money to them. And I'll do it again. More

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