Michael Palmer | Page 4

Service department At sterling koons the sales team is exceptional but i cant say the same about the service department you walk in there and the attention is lacking. S At sterling koons the sales team is exceptional but i cant say the same about the service department you walk in there and the attention is lacking. Seven Corners koons is far far better. The G.M has to do something about it.They lack passion for their jobs.Its a shame. More

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Really happy with experience & salesman, Yannick Ernsting I was looking for something with better gas mileage and decided last week to trade my '11 Ford Escape in for a '15 Ford Focus. Before deciding on Koo I was looking for something with better gas mileage and decided last week to trade my '11 Ford Escape in for a '15 Ford Focus. Before deciding on Koons, we had called a few other Ford dealerships to see what kind of offers they had. Long story short, Yannick was the last sales rep we got in touch with via phone - he was knowledgeable about the vehicle I was interested in and he was very upfront about his ability to get me in the vehicle I wanted, at the price I wanted to pay - we decided we were most comfortable going to Koons after speaking with Yannick. The next day at the dealership I met Yannick (who came in on his day off to accommodate my schedule) and test drove the Focus. We spent the next few hours coming to an agreement on the value of my trade in and price of the new vehicle. When all was said and done, Yannick and his sales manager were able to get me into the vehicle at my desired monthly payment. The entire process was a stark contrast to my previous experiences with car dealers. Yannick never pressured me and I felt he genuinely cared about me leaving the lot feeling good about my purchase and the price I paid. I will recommend him to all of my family, friends, and colleagues in the local area. I wanted to give one final plug to Mike Palmer in the finance department, such a stand up guy - he closed the deal at the end of the night, really appreciated working with him too. Writing a solid review for a car dealer wasn't something I thought I'd ever do, but Yannick really impressed. I'll definitely be back to Koons, and/or wherever Yannick is selling cars in the future. Ask for him at Koons! More

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Excellent Team After literally walking away from the table at another local Ford dealer, I called Jon Chinn to see if he could help us. He was very honest and up fro After literally walking away from the table at another local Ford dealer, I called Jon Chinn to see if he could help us. He was very honest and up front through the entire process. Jon was able to get us the best deal on the exact car we were looking for. Mike Palmer in finance as wonderful too, keeping everything moving and very clear. We will return to Koons Sterling Ford the next time we're looking for a new car. More

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New F150 A Great price on my F150, and better than expected financing from Koons Ford. Mr. Rivera was instrumental in getting everything done over the phone, s A Great price on my F150, and better than expected financing from Koons Ford. Mr. Rivera was instrumental in getting everything done over the phone, since we live 5 hrs away. I'm a very satisfied customer. More

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Awesome Experience! I was in contact with a awesome sales representative (Syed) on a vehicle I found on their website. Not only was the rep knowledgeable, he was extremel I was in contact with a awesome sales representative (Syed) on a vehicle I found on their website. Not only was the rep knowledgeable, he was extremely helpful and made the process very easy. When I arrived, he had the car cleaned and ready for a test drive. The overall customer service throughout the entire dealership was incredible. Syed truly made this process easy for me. Financing was quick and to the point as I had been pre-approved. More

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New car purchase We have purchased many cars from this dealership. We have always found the best price along with friendly but not overbearing service. We have reco We have purchased many cars from this dealership. We have always found the best price along with friendly but not overbearing service. We have recommended this dealer to friends and family and they have purchased cars with the same satisfying experience. More

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First new car I bought a new 2015 Ford Fiesta in January and my experience was wonderful! It was the first time I have ever bought my own car (college student) and I bought a new 2015 Ford Fiesta in January and my experience was wonderful! It was the first time I have ever bought my own car (college student) and it went a lot smoother and quicker than I expected. I was expecting for it to be kind of stressful and take a long time, but Jason helped us right when we got there and made sure that everything went smoothly! We also traded in a car which took less than 10 minutes. Quick and easy. I would 100% recommend this dealership and Jason to anyone looking for a car! More

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Outstanding experience The staff is very professional, and the prices are outstanding. Everyone is there to help and they will tell the truth from start. Great Job! The staff is very professional, and the prices are outstanding. Everyone is there to help and they will tell the truth from start. Great Job! More

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Excellent experience, Great Price We bought a bright yellow 2015 Mustang ecoboost with the performance package within the first few weeks of their hitting the market in Northern VA. Th We bought a bright yellow 2015 Mustang ecoboost with the performance package within the first few weeks of their hitting the market in Northern VA. This was the 5th car we have purchased through Koons. They rewarded our loyalty by giving us above market value for our trade, negotiating with another dealer to obtain exactly the car we were looking for, and even honoring our Ford discount when everyone else was charging above MSRP because the cars are just coming to market. More

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Keeping things simple is always worth it. This was not one of those back and forth headaches that so many have had working with car dealerships. Jason Robles and team were all exceptionally ea This was not one of those back and forth headaches that so many have had working with car dealerships. Jason Robles and team were all exceptionally easy to work with and made our decision to do business with Koons Ford Sterling that much easier. Having personally had bad experiences with Koons in the past, I'm thrilled to have my mind changed. I highly recommend this dealership and this sales team. More

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