Michael Perlini | Page 2

Great service from Colin as usual!! He is always professional, listens to my concerns and is very knowledgeable about the car and Colin makes a service visit enjoyable! professional, listens to my concerns and is very knowledgeable about the car and Colin makes a service visit enjoyable! More

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Dealer went above and beyond This past weekend had a tire blowout on Rte 95. Called Volvo Roadside assistance, after a while got a text that they where having a problem getting a This past weekend had a tire blowout on Rte 95. Called Volvo Roadside assistance, after a while got a text that they where having a problem getting a tow truck too me. I called back and explained that my wife has Alzheimer and any help would be appreciated. Young man put me on hold and said he was going to call dispatch. Came back on the line told me he found a tow company and would be their in45 min. I then called Volvo of Norwood, I asked if I could get a loaner for the day or least a ride home. I also explained to them my situation. Sales Manager Mike got on the phone, said they don't have loaner on the weekend, but he called the general Manager and we would have a car ready. When I arrived in the tow truck, Mike was waiting at the door, also Joy the recepionist was with him. With Nancy whom I met when I purchased the after market product, they immediatly jump in to help my wife. Help her go to the rest room and stayed with her while I did the paper work. This was truly one of the best experiences I have ever had at a car dealership. You have a customer for life, took a awful situation and turned it into one I will trully remember for ever. Thank you to all involved, Joy, Mike and Nancy you all are the best. More

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