Michael Pirozzoli | Page 4

Got a new Silverado at the right price with a great deal on my trade-in. This is the second car I've bought from Caste and can't recommend them enough! Mike P. and Damien are the best and will do what it t on my trade-in. This is the second car I've bought from Caste and can't recommend them enough! Mike P. and Damien are the best and will do what it takes to make you happy! More

Print

No pressure experience. The salesman (Mike) was very helpful. Even after the sale Mike was very helpful with any question or request I had. Service technician (Jared) was able to answer all my questions helpful. Even after the sale Mike was very helpful with any question or request I had. Service technician (Jared) was able to answer all my questions regarding the vehicle and his expertise helped me feel confident in the purchase. More

Print

All the people were very pleasant and accommodating. my salesman was very knowledgeable and friendly, he did all he could to get me the car I wanted. It was a good experience. Thanks again salesman was very knowledgeable and friendly, he did all he could to get me the car I wanted. It was a good experience. Thanks again More

Print

Very pleasant experience I hadn’t bought a new car in 20 years so I had some apprehension coming into the dealership. However there was no cause for concern as everyone I deal I hadn’t bought a new car in 20 years so I had some apprehension coming into the dealership. However there was no cause for concern as everyone I dealt with was very pleasant to work with. It was definitely a no pressure environment! More

Print

Great dealership and everything went smooth as planned! I traded my '18 Challenger GT in for a used '17 392 Challenger Scat Pack and LOVE it!. The whole deal went seamless from start to finish and everyone I traded my '18 Challenger GT in for a used '17 392 Challenger Scat Pack and LOVE it!. The whole deal went seamless from start to finish and everyone I dealt with was professional and very accommodating. Mike Pirozzoli came out to greet me before I even got my car parked. He jokingly asked me why I wanted to trade-in such a beautiful car for one that was a year older than mine, lol. Most of us know the answer to that one, the Hemi is awesome! All the praise you hear about Mike is no lie, he's one heck of a great guy. We took the Hemi out for test drive and I found an issue once we got back that I mentioned to Mike. The driver's side-view mirror was loose and wouldn't hold it's normal unfolded driving position. I drove straight from Pittsburgh to Elk Grove Village (almost 500 miles non-stop, except once for gas) for this car so NO WAY I was leaving without it! They took it in the shop to have a look at the mirror. While they did that Mike offered to run out and grab me some lunch while they checked it out and get my papers in order. Mike didn't skimp with lunch either .... He got me a big Beefsteak with cheese, some kind of weird (but good) loaded hotdog I never had before, large order of fries and a bottle of Coke and everything was delicious. I have bought quite a few new vehicles throughout the years and nobody has ever bought me a killer lunch like that ... or .... ever period! While I was sitting there eating that huge lunch from Mike, Ray Quesada came out to tell me the mirror couldn't be fixed .... bummer, but no big deal. He told me they ordered a brand-new one (also painted to match) and would ship it home to me which arrived about a week later. Thanks to You Tube, I was able to tackle the job of ripping the door apart and replacing the mirror myself and turned out as good as this whole deal did. To sum it all up ..... Great stand-up guys to deal with at Castle North Chevy and I couldn't be happier. They didn't try to beat me up on my trade like two previous dealers did before them. They gave me (fair KBB cash offer) exactly what we agreed to on the phone once they saw my car was what I said it was. I would gladly recommend them to anyone and I personally would deal with them again if the situation ever arises. Thanks to everyone at Castle that dealt with me! More

Print

Buying a car there is easy peasy, especially if you know what you what and have done some research. Mike P is easy to work with and the whole process does not take up a whole day like some dealerships. Well what you what and have done some research. Mike P is easy to work with and the whole process does not take up a whole day like some dealerships. Well done, Mike! I just wish the service department was as efficient and customer focused. It’s like a totally different business (and perhaps it is). The reps “suggest” services I don’t need and tend to be slower that I have experienced at other dealerships. Last time I was there, there was no one doing the car washes. “Bring it back another time.” So, great place to buy a car, terrible place to have it serviced. More

Print

Dealership relationship was satisfactory after a bumpy start Mike P was very helpful during entire new and trade-in sales process, including availability of demo auto; and follow-up on tire repair and detailing Mike P was very helpful during entire new and trade-in sales process, including availability of demo auto; and follow-up on tire repair and detailing . Excellent attention to detail & service. More

Print

Very attentive salesman who went above and beyond his responsibilities. Great vehicle and easy dealing with finance dept. Questions about vehicle were immediately answered and service dept. checked it ou responsibilities. Great vehicle and easy dealing with finance dept. Questions about vehicle were immediately answered and service dept. checked it out a final time. Top notch dealer! More

Print

Mike was really helpful and supportive throughout the whole process. With his help, buying a car was so much smoother than I expected. Thanks for all you do! whole process. With his help, buying a car was so much smoother than I expected. Thanks for all you do! More

Print

From the beginning Mike Pirozzoli made it so easy for us . Explained everything, got the car from a different location .The other salesmen helped my kids when they needed something .so in few words ... grea . Explained everything, got the car from a different location .The other salesmen helped my kids when they needed something .so in few words ... great people to work with , great service, great price . More

Print