Michael Slyman

I'm updating my review of Bell Audi AGAIN! It's now February of 2025 and I was recently in a motor vehicle accident. After taking the car to an auto body for repairs I was informed that the ca It's now February of 2025 and I was recently in a motor vehicle accident. After taking the car to an auto body for repairs I was informed that the car had been in a previous accident and shoddy repairs were made to the cars body. None of this was disclosed to me at the time of purchase. LET THAT BE A WARNING TO ALL PROSPECTIVE BUYERS. And if I wasn't in an accident I would have never found out! If you buy a car there you deserve what you get. It’s October 2023, and it’s been 3 months since I purchased my rs5 at Bell Audi. Recently the car was making strange noise while driving so I brought it to another dealership to diagnose only to find out that the shocks and struts are bad on the entire car, Something NOT covered under the certified pre owned warranty. I’ve bought a few cars over the years and this was the worst car buying experience of my life. Literally the week I drove off the lot, things starting going wrong. My key fob died the day after I took the car home, I changed the battery and it still doesn’t work half the time. Not a big deal right? If you have $700.00 for a new key to be programmed for you car!! I called and emailed my salesman Ade and he replied TWO weeks later. It’s been three months since I purchased my car and I’m still waiting for the second key they promised me when I bought the car!! Then it took TWO months to get the registration for the car. I contacted the sales manager Eric Feldman. I contacted him several times and every time he replied “ I’ll look into it and get back to you” he never did resolve any of the issues I am having with the car. Keep in mind I just paid more then $65,000 for this pre-owned car! Every car I ever purchased, always had an inspection sticker and this car should have still had the NEW car sticker on it, it’s not even four years old. This car had no sticker. The general manager made nothing but false and empty promises from the beginning, just like his subordinates. The situation is so bad that the Attorney general of New Jersey and consumer affairs is now investigating the case. I didn’t know that Bell Audi has a D- rating with the BBB, I wish I knew before I went there. Please check out the BBB website and take a look at the numerous complaints. Also check out the reviews elsewhere, there are many and we can’t all be wrong! If your looking for a stressful buying experience then Bell Audi is your dealership. If you want to be ignored after you drive off the lot, then Bell Audi is your dealership. I wouldn’t recommend this dealership to my worst enemy. Seriously. READ THE COMPLAINTS ON THE BETTER BUSINESS BUREAU WEBSITE! ITS EYE OPENING FOR ANY PROSPECTIVE BUYER!! UPDATE: Its January 2024 and Below you will see the management replying to my review. What I want you to know is they replied 7 months after I posted the initial review. SEVEN MONTHS.. That is indicative of my experience with this dealership.Dear sir, your not fit to wash my car, never mind service it. More

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Great service done right and on time. A bit pricey but worth Audi parts used in repairs A bit pricey but worth Audi parts used in repairs More

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Veronica is exceptional. Professional, knowledgeable, courteous service was promp and and and and and and Professional, knowledgeable, courteous service was promp and and and and and and More

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Very good experience and mike was very professional and kept me updated … they just need their lounge back kept me updated … they just need their lounge back More

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The service itself was prompt and efficient. The technicians worked diligently, using advanced diagnostic tools and equipment to identify and address the problems with my car. Throughout the pro The technicians worked diligently, using advanced diagnostic tools and equipment to identify and address the problems with my car. Throughout the process, they kept me informed, explaining the issues and the steps they were taking to resolve them. Their transparency and willingness to communicate technical details in an understandable manner were truly appreciated. More

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Bell Audi is always very responsive and easy to schedule service. Nik consistently goes above and beyond in providing outstanding customer service. service. Nik consistently goes above and beyond in providing outstanding customer service. More

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Easy appointments and very friendly service. Car running great! Nice big open waiting area with plenty of seating. Car running great! Nice big open waiting area with plenty of seating. More

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Eric is truly a professional. He told me when I bought the car to call him if he ever needed anything. I needed a service appointment on March 14th and Eric went above and beyond He told me when I bought the car to call him if he ever needed anything. I needed a service appointment on March 14th and Eric went above and beyond to even get me a loaner car so I wouldn’t sit around and get it all scheduled for me. Even though I bought the car 5 months ago he consistently checks in and stays in touch More

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Service team is well versed with there responsibilities, great team, timely managed, considers last minute additional service requests too, Overall Awesome experience great team, timely managed, considers last minute additional service requests too, Overall Awesome experience More

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Excellent customer service. Always very well taken care of whenever I visit Bell Audi. Staff is friendly and helpful. I would recommend Bell Audi to anyone looking to purchase Always very well taken care of whenever I visit Bell Audi. Staff is friendly and helpful. I would recommend Bell Audi to anyone looking to purchase or service their Vehicle More

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