Michael Smoote

I recently received a letter stating that there were recalls on my 2004 Dodge Durango and instructing me to contact my local dealership to make arrangements to have the recalls taken care of. I was happ recalls on my 2004 Dodge Durango and instructing me to contact my local dealership to make arrangements to have the recalls taken care of. I was happy with the process of getting everything scheduled. I dropped my vehicle off at the specified date and time. The repairs didn't take but two days. I picked my vehicle up and all seemed fine, however, the next morning I had a dead battery. Thinking I may have left something on, I charged the battery only to discover the battery dead again later. I took the vehicle back to the dealer and explained my situation. I left the vehicle with them and they called me the next day saying I could pick my vehicle up. When I arrived, I was informed that because aftermarket headlights were installed, that was probably the cause of the problem. They recommended I take my vehicle to an auto repair shop and have them check it out. I live on Social security disability and cannot afford to take it to a repair shop. I replaced the headlights with factory headlights but that did not solve the problem. I did not have the problem before taking it to Hill-Kelly and have tried everything I know of to locate the problem. A couple of months later I still have the problem with no other resources to try and fix the problem I feel that Hill-Kelly cause and then useing the headlight change, put the fault on me. More

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This is the best dealership in the southeastern United States Great customer service always atitive to every need and the best selection of vehicles and pricing. States Great customer service always atitive to every need and the best selection of vehicles and pricing. More

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I've had two oil changes at this dealership and so far there have been no issues. They usually communicate the ETA of the oil change at the time of arrival and sometimes my vehicle is done sooner, which i there have been no issues. They usually communicate the ETA of the oil change at the time of arrival and sometimes my vehicle is done sooner, which is always nice. Service techs are all professional and welcoming. More

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Our service was completed quickly and the added service needed for our vehicle was brought to our attention and also taken care of efficiently. needed for our vehicle was brought to our attention and also taken care of efficiently. More

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The young women who greeted me was exceptional. Service was quick and professional. A good experience Service was quick and professional. A good experience More

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Attentive service from start to finish! Bridgette, Kathy and Preston were customer focused. We’ll be back. Bridgette, Kathy and Preston were customer focused. We’ll be back. More

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Professional, courteous, and responsive. The service staff, though very busy, never seemed rushed and gave me all the attention that I needed. "Franchise players". The service staff, though very busy, never seemed rushed and gave me all the attention that I needed. "Franchise players". More

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The Service Department team has always been phenomenal! Very kind and knowledgeable! And my car runs much better! Very kind and knowledgeable! And my car runs much better! More

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Michael is an exceptional representative for your business. He communicated well and maintained a very professional attitude during my service visit. The text system is a great idea as well. business. He communicated well and maintained a very professional attitude during my service visit. The text system is a great idea as well. More

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Received outstanding customer service from the staff. Everything was explained thoroughly. Waiting area was beautiful. Service was completed in a timely manner. Best dodge dealership I have been to!! Everything was explained thoroughly. Waiting area was beautiful. Service was completed in a timely manner. Best dodge dealership I have been to!! More

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