Very helpful and great service.
Michael took the time to make sure I was satisfied and went above and beyond.
Michael took the time to make sure I was satisfied and went above and beyond.
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by bruce
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2025 -
Elder Ford of Tampa responded
Hi Bruce, we are very happy we could provide you with a positive experience! We hope to be of service to you again! Take care!
Mike is one of the best service representatives I’ve
worked with, so much so that I’ve recommended him to others for service to their vehicles.
worked with, so much so that I’ve recommended him to others for service to their vehicles.
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by EAMON.MCCORMACK
Verified Customer
Verified Customer
Service Price Transparency
service department couldn’t resolve check engine light
after several attempts and left spare tire on car which caused tire malfunction light to come back on
after several attempts and left spare tire on car which caused tire malfunction light to come back on
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by BARNETT.MCKENZIE
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2025 -
Elder Ford of Tampa responded
Hi, we strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around.
Thank you,
Dan Sills
General Manager
Elder Ford of Tampa
I have been a customer of Elder ford for years;
everything from purchasing cars, body work, mechanical issues, warranty work, and routine service. They always treat me with courtesy and respect. My
everything from purchasing cars, body work, mechanical issues, warranty work, and routine service. They always treat me with courtesy and respect. My recent visit on 1/14/25 was for warranty service. My service advisor was Michael Tafur. Michael was amazing. He kept in touch throughout the entire process, got me a loaner while my car was being repaired, and took the initiative to assist me with another issue regarding the missing VIN sticker. If you need service on your vehicle, whether it is body work, major repairs, or a simple oil change, Elder Ford is the place to go. In the service department, make sure you ask for Michael Tafur. He will treat you right! I give him five stars!
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by Peter Neill
Verified Customer
Verified Customer
Service Price Transparency
Feb 19, 2025 -
Elder Ford of Tampa responded
Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!
0 communication the whole time is was waiting for my
truck to be repaired repaired
truck to be repaired repaired
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by APOIRIER2
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2025 -
Elder Ford of Tampa responded
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (813) 279-7208. We look forward to hearing from you.
Feb 20, 2025 -
Elder Ford of Tampa responded
Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (813) 279-7208. We look forward to hearing from you.
Very disappointed in the service department .
made appointment several days in advance . Dropped vehicle off 830am on Wendesday . Took until Tuesday morning to tell me that the warning light wa
made appointment several days in advance . Dropped vehicle off 830am on Wendesday . Took until Tuesday morning to tell me that the warning light was not of any consequence and my other issue probably was not going to be a warranty item ( but they didn’t know exactly what the problem was ?) 2 days later after asking the dealership to discover and fix the issue nothing is been accomplished . Impossible to talk to any person at the actual service department and communication is lacking . Seems to be a corporate level process , not any individual employee . Extremely unhappy with the experience
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by TWISE27
Verified Customer
Verified Customer
Feb 11, 2025 -
Elder Ford of Tampa responded
Hi, We strive to earn customers for life and I am extremely disappointed to hear of your negative experience with our dealership. I would like the opportunity to try and regain your trust in our business by attempting to resolve this matter for you, if I still can. I take our customers’ comments and feedback very seriously, so please take a minute to give me a call at 813-279-7301. I would like to understand exactly what went wrong and hopefully turn your experience around.
Thank you,
Dan Sills
General Manager
Elder Ford of Tampa
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