Michael Thorn
Michael Thorn at Performance Buick GMC
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Michael Thorn | Page 2

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9
208 Reviews

Dealership Experience

3 yrs

Industry Experience

8 yrs, 5 mos

4.9

208 Reviews

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208 Reviews of Michael Thorn

March 01, 2024

Dealership Rating
Employee Rating

I always dreaded having to take my any car to the dealer. That was until I bought my first car at Performance. Have purchased four vehicles there so far and have no issues driving the 30 to have the guys the More

by dennyacosta148
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 04, 2024

Performance Buick GMC responded

Thank you, Denny, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

February 18, 2024

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Employee Rating

Service done as promised, Very professional staff, clean and comfortable waiting area. Overall a good experience More

by MCGARR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips

Feb 18, 2024

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

January 19, 2024

Dealership Rating
Employee Rating

Jacob shows great attention to customer satisfaction. I am very satisfied with my latest visit. Went above and beyond to make sure all questions were addressed and answered. More

by jameshyman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Stevenson

Jan 19, 2024

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Jacob. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

January 18, 2024

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Employee Rating

thanks Dwight for fixing my car issue. good communication, and parts in stock.all around nice experience. More

by DMPECK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 19, 2024

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with Dwight and the rest of our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

January 16, 2024

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Great customer service with good, honest detailed feedback. It was a pleasure doing business at that dealership again. More

by ROMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Stevenson

Jan 16, 2024

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

January 14, 2024

Dealership Rating
Employee Rating

When I came for service service dept didn’t know parts were in. I was told to go parts dept. he took 20 minutes to check parts were in. Then I went back to service then see Diane to make appointment . I w More

by bergok19
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dwight Phillips

January 13, 2024

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Employee Rating

Excellent customer service! ! The entire team made me feel valued. Quick easy and honest from start to finish More

by burne1157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 14, 2024

Performance Buick GMC responded

Thank you so much for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

January 07, 2024

Dealership Rating
Employee Rating

service department was pleasant and helpful wait time was reasonable, waiting area nice, coffee was good More

by manstedt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2024

Performance Buick GMC responded

Thank you so much for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

January 06, 2024

Dealership Rating
Employee Rating

Everyone at this dealership was welcoming and friendly. My car was serviced and everything checked. The shuttle service was a big plus. Both drivers were just great! More

by lindazielke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dwight Phillips , Matthew Papol, The two shuttle drivers

Jan 06, 2024

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our service team. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

January 05, 2024

Dealership Rating
Employee Rating

Everything was seamless and easy from drop off to pick up. I was kept updated of any changes and when my car was ready, as well as what my bill was going to look like. More

by kmdivitantonio
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 06, 2024

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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