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Michael Thorn

Overview Reviews (208) Inventory (172)

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Michael Thorn

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Michael Thorn | Page 21

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.9

208 Reviews

Overview Reviews (208) Inventory (172)

Dealership Experience

3 yrs

Industry Experience

8 yrs, 5 mos

4.9

208 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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208 Reviews of Michael Thorn

June 21, 2022

Dealership Rating

Employee Rating

I took my Yukon in for an oil change and the service was quick and professional. quick and professional. More

by CHARLIE57

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Jun 21, 2022 -

Performance Buick GMC responded

Thank you, Charlie, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

June 21, 2022

Dealership Rating

Employee Rating

I went in for an oil change. That was taken care of, the car was washed and cleaned inside. As I was driving away I noticed uneven tire pressure. Front tires were 35 psi and r That was taken care of, the car was washed and cleaned inside. As I was driving away I noticed uneven tire pressure. Front tires were 35 psi and rear tires were 37 psi according to the car's computer. I wish they had checked that for me. It would have a big help and I would have given them a 5 star rating. More

by PAULA.MONT

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Jun 23, 2022 -

Performance Buick GMC responded

Thank you, Paula, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your feedback as it helps us to make changes for the future. We are also grateful for your business and look forward to seeing you again. Until then, drive safely!

June 19, 2022

Dealership Rating

Employee Rating

Great experience extremely friendly and very clean! Alex and Rob were a pleasure to deal with Alex and Rob were a pleasure to deal with More

by matthewjsalomone

Verified Customer

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Peggy Sensale, Chris Wells , Al Amado, Robert Heunemann, Alex Kasper, Luis Vaz

Helpful 0

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Jun 19, 2022 -

Performance Buick GMC responded

Thank you, Matthew, for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Alex and Rob. We appreciate your business and hope to see you again in the future. Until then, drive safely!

June 11, 2022

Dealership Rating

Employee Rating

Courteous and professional service every time I bring in my vehicle - clean waiting area with drinks my vehicle - clean waiting area with drinks More

by FERRARE

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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Jun 11, 2022 -

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

June 07, 2022

Dealership Rating

Employee Rating

Arrive at the dealer for an electrical issue. Very professional got the issue resolved. Nice waiting area with complimentary coffee water vending machine. Great experience Very professional got the issue resolved. Nice waiting area with complimentary coffee water vending machine. Great experience More

by AAMING

Verified Customer

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Yes

Helpful 0

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Jun 08, 2022 -

Performance Buick GMC responded

May 28, 2022

Dealership Rating

Employee Rating

Everything went smoothly I was expecting to pay but it was no charge to me im very happy with my service. was no charge to me im very happy with my service. More

by jonesjulane

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Matthew Papol, Luis Vaz

Helpful 0

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May 28, 2022 -

Performance Buick GMC responded

Thank you so much for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

May 26, 2022

Dealership Rating

Employee Rating

Excellent customer service team, meets customer needs, provided customer pickup, and loaner vehicle when in need while my vehicle in repair. Very responsive to customer requests. I will come back again. provided customer pickup, and loaner vehicle when in need while my vehicle in repair. Very responsive to customer requests. I will come back again. More

by Jay

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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May 27, 2022 -

Performance Buick GMC responded

Thank you, Jay, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

May 25, 2022

Dealership Rating

Employee Rating

Professional courteous and knowledgeable, they outlined the issues at hand, proposed resolution, drop off/pickup service and completed the work when promised. Good experience the issues at hand, proposed resolution, drop off/pickup service and completed the work when promised. Good experience More

by JACKHOEHING

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Helpful 0

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May 27, 2022 -

Performance Buick GMC responded

Thank you, Jack, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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