Michael Thorn
Michael Thorn at Performance Buick GMC

Michael Thorn | Page 29

Service Manager

Performance Buick GMC

1247 NJ-10
Cedar Knolls, NJ 07927

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4.8
349 Reviews

Dealership Experience

5 yrs, 1 mo

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

4.8

349 Reviews

Write a Review

349 Reviews of Michael Thorn

November 17, 2022

Dealership Rating
Employee Rating

We called with a problem with our Enclave and were able to get it to the dealership on a Saturday. We were told in advance that they would not look at it until Monday, which was okay. It was diagnosed and More

by ljcpassat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Papol, Luis Vaz

Nov 17, 2022

Performance Buick GMC responded

Thank you so much for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and wish you many safe miles!

November 16, 2022

Dealership Rating
Employee Rating

Service department is great. Michael keeps you up to date on status of the vehicle. More

by MIKBEY
Recommend Dealer
Yes
Nov 17, 2022

Performance Buick GMC responded

Thank you so much for the great review. It is our pleasure to hear about your positive experience with Michael and the rest of our service team. We appreciate your business and look forward to seeing you again, but until then, drive safely!

November 16, 2022

Dealership Rating
Employee Rating

Great service and they also washed my car after. I will definitely use them again. More

by MBILHUBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Papol, Luis Vaz

Nov 17, 2022

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

November 16, 2022

Dealership Rating
Employee Rating

Michael is a consummate professional. kept me updated every step of the way. get my truck serviced is a pleasure. More

by CHARLIE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 17, 2022

Performance Buick GMC responded

It is our pleasure to hear about your positive experience with Michael. Thank you for the great review and for being a part of the Performance family. We look forward to seeing you again in the future!

November 04, 2022

Dealership Rating
Employee Rating

Kind, easy and fair pricing for service one to my Yukon. Mike was great and made sure I was comfortable with the service. More

by TLEE811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 05, 2022

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Mike. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

November 02, 2022

Dealership Rating
Employee Rating

Bum-rushed out the door after signing papers. Sales couldn’t explain car very well More

by mdwyer2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Chris Wells , Mark Bilhuber

November 01, 2022

Dealership Rating
Employee Rating

Excellent work. Like most new car dealerships, the costs for service are very, very high. I like that they wash the car. Lucky for me my truck runs well and rarely More

by drkarlosi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 02, 2022

Performance Buick GMC responded

Thank you for taking the time to write us a review. We appreciate your business and are happy to hear that your truck is running well. We do and will continue to do our best to keep our service costs as low as possible. Thank you again for your feedback!

October 28, 2022

Dealership Rating
Employee Rating

Being a Buick fanatic and having owned nothing but Buicks for 60 yrs AND having them serviced by Buick Technicians I am used to a certain level of service. With the . demise Norman Gale, I very happy to repo More

by DMWMRW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Luis Vaz

Oct 28, 2022

Performance Buick GMC responded

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

October 24, 2022

Dealership Rating
Employee Rating

Wonderful service on my 2013 XTS Cadillac. The Cadillac shop couldn't find the problem. Your service department knew what was wrong immediately. Great service THANK YOU More

by Rinny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Papol, The mechanic that found the problem and fixed it immediately with no problem.

Oct 24, 2022

Performance Buick GMC responded

Thank you, Rinny, for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

October 19, 2022

Dealership Rating
Employee Rating

Prompt and perfect Courtesy and competence in abundance Service stellar from check in to vehicle return More

by BLESSING23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matthew Papol, Luis Vaz

Oct 20, 2022

Performance Buick GMC responded

Thank you for the great review. It is our pleasure to hear about your positive experience with our service team. We appreciate your business and look forward to seeing you again. Until then, drive safely!

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