Michael Todd | Page 7

Service Matters Over the past year I bought two new cars from Gastonia Dodge. The purchasing experience was seamless due to Michael Todd assisting us through the pro Over the past year I bought two new cars from Gastonia Dodge. The purchasing experience was seamless due to Michael Todd assisting us through the process. Recently I had a service issue with our Ram Ecodiesel. Jay Rappaport was there when I arrived to the service lane and everything simply fell into place. I was in and out in a day and Jay thoroughly explained what had happened to my truck and what was done to fix it. This makes a difference to me and is why I will be back for both service & to purchase a car or truck when the time comes. More

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Failed the customer in several ways I drove nearly 2 hours to purchase a truck on behalf of my husband who is currently deployed for the 2nd time to Iraq. I was told the brakes were I drove nearly 2 hours to purchase a truck on behalf of my husband who is currently deployed for the 2nd time to Iraq. I was told the brakes were replaced as a Certified Pre-Owned vehicle, then when I asked for proof since it was supposedly done within the dealership, I was denied paperwork because such information was "privacy regulated". Being able to see records of a vehicle shouldn't be withheld as private information, in fact, it should be more of an enticement to prove FACTS on a vehicle, just the way Carfax provides information. I think they were lying and too embarrassed to simply state they made a mistake stating that the brakes were brand new. Next, the vehicle was not detailed to par, as it was still visibly dirty inside and out. The bed had dried mud and the inside was not "DETAILED". I could have cleaned it better myself. They had ample time to clean it thoroughly, because we waited so long for the finance department due to lack of coverage in the finance department that day. Also, this specific truck I purchased had a special package on it that was not made clear of what came with (or without) the vehicle. It should have come with a tonneau cover, which was not disclosed nor replaced. Specifics on the vehicle package were not explained, which would normally be part of a selling point. Learn your vehicles a bit more and highlight those that make one stand out. For example: The hood should have been lifted to show the cold air intake since it was part of a special package, but it was not. As a CPO vehicle, it should come with the amenities that the new vehicle had. No excuses. In addition, they only provided 1 key. Again, as CPO, it should have come with 2 keys. We all know key fobs and tonneau covers aren't cheap for the consumer. Way to look out for your customers and veterans... More

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Quick, Easy, and an Overall Great Experience! Used Car Manager Michael Todd, my sales man Eddie, and James McElroy in finance made the buying process super easy. I am a repeat customer and have h Used Car Manager Michael Todd, my sales man Eddie, and James McElroy in finance made the buying process super easy. I am a repeat customer and have had a great experience each time i have been to the dealership. More

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In and Out Everyone was very nice kid friendly place. They make sure they get you in and out it was a great experience. They have the best deals on used cars al Everyone was very nice kid friendly place. They make sure they get you in and out it was a great experience. They have the best deals on used cars also. More

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Great I had a new salesman "Shawn Mathis" and the overall experience was great. He didn't even mind staying late and being the last to leave to help get thi I had a new salesman "Shawn Mathis" and the overall experience was great. He didn't even mind staying late and being the last to leave to help get this sale complete. Same goes for James McElroy. More

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New car buying experience Great team to buy a car from. They worked diligently to get me the deal that I needed and stayed late to provide excellent service to get me in and ou Great team to buy a car from. They worked diligently to get me the deal that I needed and stayed late to provide excellent service to get me in and out.. More

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Perfect Car Buying Experience We cannot express how pleased we are with our buying experience here. The car we were interested in buying was sold by the time we were able to get to We cannot express how pleased we are with our buying experience here. The car we were interested in buying was sold by the time we were able to get to the dealership. We came from Winston Salem and were very disappointed we missed jat we thought was our dream car. Our sales agent, Gerald Morrison, went above and beyond in helping us find an even better vehicle. He worked with us for HOURS. I can be extremely picky but he didn't mind one bit in showing me everything we wanted to look at. He was extremely knowledgeable about every vehicle on the lot. We became fast friends and I feel like I have known him forever. He is a good man. Simple as that. The sales manager, Michael Todd, worked with us and our challenged credit to get us approved with the lowest intrest rate we have ever had! We ended up in a NEW 2019 Jeep Cherokee for lower monthly payments than what we were going to pay for a the used Nissan Rogue we originally wanted. He was a miracle worker. Doing the financing paper work with James McElroy was simple and quick! He had everything ready for us to sign and made it so easy to understand everything. It was past closing time on a BUSY Sat and he was still in a pleasant and friendly mood. We even walked out of his office with a gift. A wet/dry vac for the new Jeep. Everyone we had contact with from begining to end went so far above to make us feel welcomed and appreciated. I will recommend this dealership to anyone looking to buy!! These people are the best at what they do and you will leave happier than before you walked in. More

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A wonderful experience I went into the dealership with the hope that I would leave with a new car. I have had some issues with my credit, as most have in this economy, and n I went into the dealership with the hope that I would leave with a new car. I have had some issues with my credit, as most have in this economy, and never dreamed I would actually leave not only in a new car, but in my dream car! I worked with Mike Gomes and from the conversation on the phone before I went into the dealership to signing the paperwork he went above and beyond! A lot of people who are salesmen are only there to get commission and will tell you any and everything they can to get you to buy something, no matter if you are going to go bankrupt making payments. Mike was the complete opposite of your typical salesman. Before we looked at anything, he got my information, asked about how much I wanted my payments to be, made sure that I wasn’t going to struggle with a higher payment than I currently had, and figured out which car was right for me. Turns out it was exactly what I wanted!! Mike is honestly just a really nice guy and it was like I was buying my car from a friend. TQ and Michael Todd are two others that made this experience super easy! Michael found the right lender for me and got me a lot more for my trade than I expected. TQ got me lower payments than we originally thought and a better warranty, plus she is such a sweetheart! We were in her office for about an hour, and were talking about random things more than we were actually signing paperwork. I cannot say enough good things about this dealership and these amazing employees! I will never go anywhere else!!!!!!!! More

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Kaleb was great Kaleb was a great salesman and a knowledgeable and honest person and easy to work with. we came in, not expecting to buy a car but we did that same Kaleb was a great salesman and a knowledgeable and honest person and easy to work with. we came in, not expecting to buy a car but we did that same day. I had had a bad experience with a salesman at the Fort Mill dealership and I would not return , so it was a pleasant surprise to work with the Gastonia delearship, to finally get my questions answered and treated respectfully. Thank you so much, Kaleb you rock! More

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Great salesman and deal. My husband and I stopped in at Gastonia Chrysler dodge to look at their new Ram 3500 Diesels. We intended to trade in about 4 months but not at that My husband and I stopped in at Gastonia Chrysler dodge to look at their new Ram 3500 Diesels. We intended to trade in about 4 months but not at that time. The salesman that came out to help us was Carlos Ratto and we explained we were just looking but wouldn't be trading for several months. He answered all our questions about different trucks and was so very helpful. Due to the great service we received from the salesman and the great deal we got we went ahead and traded. Purchased a 2018 Ram 3500 Diesel 4x4 dually. Thank you Carlos and Gastonia Chrysler for everything... More

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