Michael Troedel | Page 13

Mike was great and I hope he’s still there the next time I have my Maserati serviced I have my Maserati serviced More

by BOBBYD0 Verified Customer Verified Customer

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Focused on client asks, creative with proposed solutions, inspecting the car thoroughly and setting the right expectations. inspecting the car thoroughly and setting the right expectations. More

by RICARDOGLOPES Verified Customer Verified Customer

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Great service writer with excellent knowledge! ! The operation is exceptional and first class. I will be back for my next service visit ! The operation is exceptional and first class. I will be back for my next service visit More

by TGLENOS Verified Customer Verified Customer

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Great customer service! I especially appreciated the text communications and the video of the issues. I especially appreciated the text communications and the video of the issues. More

by CRAZEYF Verified Customer Verified Customer

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Horrible experience and terrible customer service. I am very surprised and disappointed. What a shame. I am very surprised and disappointed. What a shame. More

by IRAALLENJACOBS Verified Customer Verified Customer

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There is never a loaner offered and my car was at the dealership for 4 days without a car and it was just to change out a tire. In fact, there’s a lack of communication and no comparison to other Maserat dealership for 4 days without a car and it was just to change out a tire. In fact, there’s a lack of communication and no comparison to other Maserati dealerships around the country. Then, once I picked up the car, the steering was off and then had to go back in the following day and paid for it and waited for them to do the work. Michael was great but before him, it was a mess. More

by EDDY_COMPASS Verified Customer Verified Customer

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Excellent service, from sales to service and management. We are repeating customers since many years ago and we'll keep using this dealership even though is far from our residence We are repeating customers since many years ago and we'll keep using this dealership even though is far from our residence More

by GIORGIO0 Verified Customer Verified Customer

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I love this dealership and the service center… They’re quick to greet and there’s never a wait to speak to my service person… I love that they have a wonderful coffee bar and I also love looking at some quick to greet and there’s never a wait to speak to my service person… I love that they have a wonderful coffee bar and I also love looking at some of that antique cars that they have in the showroom. It’s always a pleasure to go there More

by NADINESELLSHOMES Verified Customer Verified Customer

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I had a good experience. Michael is a very knowledgeable service advisor and he helped me to put back together my ALFA ROMEO STELVIO. Michael is a very knowledgeable service advisor and he helped me to put back together my ALFA ROMEO STELVIO. More

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I arrived at 8:25am for my 8:30am annual service appointment and was ushered into the dealership and told to wait for someone from service. After standing in the hallway directly across from servic appointment and was ushered into the dealership and told to wait for someone from service. After standing in the hallway directly across from service, no one came out so I walked about 15 feet into the dealership and set up my computer on a small side table next to the waiting area because I had a conference call to prepare for. I sat there working and no one came out until around 10:15am the person who had greeted me when I arrived asked "if Michael had come out to talk to me". I replied no and around that time I received a text from "Stephanie" stating "it looks like we missed the opportunity to service your Maserati Grecale. Please contact me to reschedule". I walked into the service office to find her and said I received her text and that I had been there since 8:25am this morning. I said "is no one working on my car?" She fumbled with her computer and didn't have an answer and said she would check. Around 10:15am Michael did finally come out and told me it was going to be at least through lunch time because there were "several software upgrades". I knew this was xx right away, which was confirmed when he emailed me the paperwork to sign and it said the drop off / start time was 10:23am. He just straight up lied to my face I guess assuming I must be a dumb woman that wouldn't know any better. I walked next door to have lunch and returned at 1:00pm and the car was still not ready. I left and took an Uber home. About 10 minutes later Stephanie accidentally responded to my text when she was clearly trying to text Michael and said (verbatim) "I understand, remember we dropped the ball by not checking in her vehicle upon arrival for almost 2 hours! She needs to see your face sir." I saw the text and said (verbatim) "Thanks I obviously already knew that. I gave up and took an Uber home. And as far as I'm concerned, you can return the car to me yourselves. I live 2.8 miles from the dealership and that certainly falls within your purview. Leave the keys in the mailbox." Michael replied back "Not a problem Danielle. I will have the vehicle delivered to you. The reason I asked that the keys be left in the mailbox is that I was going to be on a conference call all afternoon. When the car was finally dropped off at 5:00pm, instead of the person putting my keys in the mailbox as requested, he kept ringing the doorbell, forcing me to leave my meeting and answer the door. Seriously, is there any way the customer service could have been any worse? And I'm stuck with this ridiculously incompetent service department for another 3 years. You can let my sales specialist Randy Carpen know. I'm sure he'll be thrilled to hear this. More

by DANIHOBBS10 Verified Customer Verified Customer

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