Michael Tufano | Page 2

Working with Mike Tufano is always a great experience! He is always courteous, friendly, and professional! He explains every detail of the service being provided, and this is one of the reasons I come back t is always courteous, friendly, and professional! He explains every detail of the service being provided, and this is one of the reasons I come back to this establishment. Thank you so much Mike and thank you so much to Chapman of Lancaster! More

by Bill K Verified Customer Verified Customer

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There was a sign on the door requiring masks by Gov Wolf. None of the employees wore a mask covering their noses. Other customers were maskless in the waiting area. I was very uncomfortable and stayed outsi None of the employees wore a mask covering their noses. Other customers were maskless in the waiting area. I was very uncomfortable and stayed outside in the rain for safety. Additionally, no recommendations for future service were made even though I brought the car in at 100K miles for the emissions and inspection. More

by R Verified Customer Verified Customer

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The shuttle driver was exceptionally helpful and polite. I appreciate the updated communication and professionalism with the repairs. I had planned to sit and wait, but they offered the complementary shutt I appreciate the updated communication and professionalism with the repairs. I had planned to sit and wait, but they offered the complementary shuttle. More

by amber.gilbert Verified Customer Verified Customer

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The lack of proper customer service was upsetting. There was an issue and I thought it was handled, but it was not. Never use again. was an issue and I thought it was handled, but it was not. Never use again. More

by Rachael Weaver Verified Customer Verified Customer

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Mike is always helpful and provides great service when I need something done for my F-150. Chapman Lancaster will continue to be my go-to for service on all my Ford vehicles. need something done for my F-150. Chapman Lancaster will continue to be my go-to for service on all my Ford vehicles. More

by gordoneck18 Verified Customer Verified Customer

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The service has been great , but the work we had done on our truck mediocre.. needs repaired again , it broke the day after we picked it up , but we were away for the summer so only could bring it back rece our truck mediocre.. needs repaired again , it broke the day after we picked it up , but we were away for the summer so only could bring it back recently More

by Staceysamii Verified Customer Verified Customer

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Chapman was not my "home" Ford dealer but it will be the "go to" dealer for my next Ford. My first encounter with Chapman was when my "home" dealer shut down because of COVID. I desperately needed an oil "go to" dealer for my next Ford. My first encounter with Chapman was when my "home" dealer shut down because of COVID. I desperately needed an oil change so I searched for Ford service providers that were open and found Chapman. This time, I took advantage of a service special that included inspection and emissions, oil and filter change, tire rotation, multi-point inspection and exterior wash/vacuum inside/clean windows/tire dress. The price was great and the experience could not have been better. They knew I was waiting. I was in at 9:30 and out a little after 11:30. Chapman Ford is my new service "home." More

by ornertw Verified Customer Verified Customer

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The service was scheduled and when I arrived, they started working on my car right away. I needed a replacement part installed, and the work was done properly and quickly. I could not ask for anything started working on my car right away. I needed a replacement part installed, and the work was done properly and quickly. I could not ask for anything more. More

by gs2 Verified Customer Verified Customer

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The service was prompt and Mike took good care of me. I will definitely go back for service. Thanks for being so courteous and caring. will definitely go back for service. Thanks for being so courteous and caring. More

by cheryl.hamilton0731 Verified Customer Verified Customer

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Excellent customer service!! We dropped off one of our vehicles making noise in rear to be checked out at after hours drop off. They not only inspected vehicle but sent us video of problem and was also ab vehicles making noise in rear to be checked out at after hours drop off. They not only inspected vehicle but sent us video of problem and was also able to do our oil change same day without any appointment. Service Technician was excellent keeping communication by phone and text. More

by kimona Verified Customer Verified Customer

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