Michael Tufano
Michael Tufano at Chapman Ford Lancaster

Michael Tufano | Page 3

Service Advisor

Chapman Ford Lancaster

1485 Manheim Pike
Lancaster, PA 17601

Contact Me
not yet
rated
207 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

8 yrs, 5 mos

not yet
rated

207 Reviews

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207 Reviews of Michael Tufano

September 18, 2020

Dealership Rating
Employee Rating

Very nice experience. Explained the problem and what I should do in the future. i would definitely bring my care here again in the future. More

by bmb43040
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2020

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with us here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

September 18, 2020

Dealership Rating
Employee Rating

This was my first time using Chapman Ford for the servicing of my F250. I am very pleased with my experience! Mike Tufano was very good at communicating everthing that needed to be accomplished on More

by pdwingnut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2020

Chapman Ford Lancaster responded

We really appreciate this review. Mike is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look forward to doing business with you again. Best of Luck!

September 14, 2020

Dealership Rating
Employee Rating

Whole team and experience was great! Prompt service and communications were timely, clear and appreciated. Online scheduling is also a plus. Thank you for everything. More

by jason@thehebbes.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deshong , Cliff Bullock, Scott McCann, Tori Phillips

Sep 14, 2020

Chapman Ford Lancaster responded

It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us know we have achieved that goal.

September 09, 2020

Dealership Rating
Employee Rating

Had my new truck in for its first service, the ease of making an appointment and the text to pay are great features, the video of my truck being inspected is a really nice feature as well. Only problem i More

by groundhog757
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 09, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

September 08, 2020

Dealership Rating
Employee Rating

Great team. Great truck. They treated me well. Dropped me off at the Linden diner and I got a ride back when the truck was ready. Jeremy, the mechanic, was a great guy and Michael, the service guy. I had Jer More

by tomtaglieri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deshong , jeremy grossman

Sep 08, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

September 02, 2020

Dealership Rating
Employee Rating

Service was easy to schedule, a loaner of the exact same model was provided, and the repair was done ahead of schedule. The repair was just as expected. More

by pa0336
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jerry Deshong

Sep 03, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 28, 2020

Dealership Rating
Employee Rating

Serviced both cars within one week. Our regular service advisor was unable to work. Ms Tori Phillips and Mike took very good care of both times More

by BRUSSELL1617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tori Phillips

Aug 28, 2020

Chapman Ford Lancaster responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Thank you for coming to Chapman Ford of Lancaster!

August 27, 2020

Dealership Rating
Employee Rating

Awesome and quick service! Got me in and out with efficiency and speed. Solved my problems and got me on my way! Thank you all! More

by jonathan.caleb.handley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 28, 2020

Chapman Ford Lancaster responded

We're thrilled to hear you enjoyed your experience with us here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love to hear when we are able to deliver.

August 27, 2020

Dealership Rating
Employee Rating

This is the second time my new 2020 Edge has been in for a problem. In 6 months it only 1087 miles on it. I hope the problem was fixed. More

by jackieseamon
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Scott McCann

Aug 27, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

August 24, 2020

Dealership Rating
Employee Rating

They make everything very easy. From scheduling online to online payment. I was updated when vehicle was compete. I am completely satisfied with Chapman service. More

by jsevast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2020

Chapman Ford Lancaster responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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